Veyance Technologies, Manufacturer Of Goodyear Engineered Products, Recognized By Fleet Brake

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Veyance Technologies, Manufacturer Of Goodyear Engineered Products, Recognized By Fleet Brake

Canada's Fleet Brake presented Veyance with its 2013 Manufacturer of the Year Award.

Counterman Staff
By Counterman Staff
Published:

CALGARY, Alberta – Fleet Brake, a leading heavy-duty parts distributor in Canada, presented Veyance Technologies Inc. – manufacturer of Goodyear Engineered Products – with the 2013 Manufacturer of the Year Award at its annual Stampede Trade Show & BBQ in Calgary, Alberta, on July 8.
 
The award recognizes Veyance Technologies as a superior supplier and partner to Fleet Brake’s growing business. Fleet Brake’s leadership team and branch managers selected Veyance for the award because of the company’s high-quality products, dedicated and knowledgeable sales representatives, extensive training resources and marketing support.
 
Veyance has supplied Fleet Brake with its line of Goodyear Engineered Products heavy-duty parts – including belts, hose, hydraulics, tensioners and air springs – for more than 10 years and recently helped the company optimize its inventory through its fleet survey program.
 
“Veyance Technologies has developed a valuable partnership with our team, and we’re happy to recognize them at our first-ever vendor awards,” said Fleet Brake Vice President Tim Douglas. “Strong supplier relationships are very important as we continue to grow our business, and we know that the Veyance team and parts will be there to support us every step of the way.”
 
“We’re greatly honored to be recognized by Fleet Brake as a valued partner,” said Guy Enta, national sales manager at Veyance Technologies, Canada. “Fleet Brake is a wonderful company to work with, and we look forward to continuing to help drive its business.”
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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