MAHLE Clevite Announces Third Annual Champion Technician Contest

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MAHLE Clevite Announces Third Annual Champion Technician Contest

Contest to reward one talented and forward-thinking engine technician or specialist with VIP "NASCAR-Themed" trip to Las Vegas.

Counterman Staff
By Counterman Staff
Published:

ANN ARBOR, Mich. — MAHLE Clevite Inc. recently announced the third annual MAHLE Clevite Champion Technician Contest, a contest designed to spotlight talented and forward thinking engine technicians and specialists nationwide. By answering a series of five questions, one grand-prize winner will be determined and receive a VIP trip to the 2013 NASCAR Sprint Cup Series Champion’s Week in Las Vegas, NV.


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“Since its inception in 2011, the MAHLE Clevite Champion Technician Contest has enabled us to recognize the persistence and tireless dedication of today’s engine technicians, nationwide,” said Ted Hughes, Manager – Marketing for MAHLE Clevite. “In this – our third consecutive year of the contest – we once again will salute one passionate individual who exemplifies a ‘champion’ in every sense of the word.”


In order to enter, participants must answer a series of five questions that describes the nominee’s passion about engines and engine rebuilding, explains the history of how their journey in this field began, describes a defining moment in their career, and describes the skills and talents the individual exemplifies to characterize them as a “champion."

Participants can either submit an entry about themselves, or on behalf of the nominee. Contest registration forms can be downloaded at www.mahleclevite.com/championtechnician and submitted via email [email protected] or by faxing the completed application to (248) 596-8899 starting at 12:01 a.m. ET on Aug. 12, 2013 until 11:59 p.m. ET on Oct. 28, 2013.


The grand prize winner will receive a trip to Las Vegas Dec. 4 to Dec. 7, 2013, including coach airfare for two, a three-night hotel stay, a special meet-and-greet with a NASCAR personality, MAHLE Clevite VIP dinner for two at a five-star Las Vegas restaurant, two tickets to NASCAR Victory Lap and NASCAR After The Lap, as well as tickets to the NASCAR Sprint Cup Series Awards and the NMPA Myers Brothers Awards Luncheon, a feature on MAHLE’s website and social media sites, Las Vegas and Officially Licensed NASCAR merchandise, and a commemorative plaque. The prize package is valued at approximately $4,000.


See Official Rules for details. No purchase necessary to enter or win. Contest is sponsored by MAHLE Clevite Inc. and is open to legal residents of the 50 United States. Entrants must be eighteen (18) and nominated technicians must be twenty-one (21) years of age or older at the time of entry. Contest begins at 12:01 a.m. ET Aug. 12, 2013, and ends at 11:59 p.m. ET Oct. 28, 2013.

For more information on the MAHLE Clevite Champion Technician contest and the rules, visit www.mahleclevite.com/championtechnician.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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