WORLDPAC Fantastic Voyage Cruise Takes Customers On An Alaskan Adventure

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WORLDPAC Fantastic Voyage Cruise Takes Customers On An Alaskan Adventure

WORLDPAC's Fantastic Voyage Alaskan Adventure provided customers with a unique opportunity to join other premier North American service repair professionals and industry leading manufacturers in an unforgettable setting. More than 540 shops from 45 states, provinces and territories traveled across the United States, Canada and Puerto Rico to experience the event.

Counterman Staff
By Counterman Staff
Published:

NEWARK, Calif. – WORLDPAC recently took 1,600 customers, VIP guests, an elite group of suppliers and top WORLDPAC sales and management staff on an unforgettable seven-day Alaskan voyage alongside soaring bald eagles and migrating humpback whales. The trip was the most recent adventure for the company’s bi-annual "Fantastic Voyage" customer cruise event. Destination highlights include Skagway, Juneau, Ketchikan and the Tracy Arm Fjord as well as Victoria, British Columbia, and Seattle, Wash.
 
WORLDPAC’s Fantastic Voyage Alaskan Adventure provided customers with a unique opportunity to join other premier North American service repair professionals and industry leading manufacturers in an unforgettable setting. More than 540 shops from 45 states, provinces and territories traveled across the United States, Canada and Puerto Rico to experience the event.
 
Guests were treated to unforgettable experiences both on board and on shore, including daily customer appreciation cocktail parties, exclusive supplier presentations and Q&A sessions, an impromptu takeover of Skagway Fish Co., compliments of DENSO, and spectacular displays of nature and wildlife. Excursion opportunities ranged from glacier visits by helicopter to hiking to mingling with town locals.  
 
During the event, WORLDPAC distributed more than $50,000 worth of extraordinary prizes including $250 certificates for tools and equipment, $100 Visa gift cards, KYB promotional kits, GearWrench tool sets, Fronius professional flash units and more.  
 
To make sure guests experienced nothing less than an exceptional event, a dedicated on-board cruise staff was available exclusively for WORLDPAC guests, and everyone stayed in a balcony cabin with a fantastic view of the ocean and ports of call.
 
WORLDPAC says customer feedback about the Fantastic Voyage Alaskan Adventure was overwhelmingly positive.  
 
“WORLDPAC’s Fantastic Voyage loyalty cruise event provides our customers with a unique opportunity to connect with other industry-leading professional automotive business owners as well as our valued suppliers, all world-class manufacturers, in a relaxed environment,” said Bob Cushing, president of WORLDPAC. “The discussion and exchange of ideas about industry trends, challenges, opportunities and technology was incredibly valuable to all who joined us in this perfect setting: Alaska. The WORLDPAC team thoroughly enjoyed hosting the event, and we know from the great responses we received from our customers and suppliers they did as well.”
 
WORLDPAC said it would like to thank each guest for helping to make the Fantastic Voyage Alaskan Adventure a resounding success, as well as its supplier partners, including Bosch, DENSO, Continental ContiTech, FAG, INA, KYB, LUK, Lemforder, Pentosin, Sachs, Stabilus, ZF and many others.  
 
Previous WORLDPAC Fantastic Voyage cruise destinations have included Eastern Caribbean, the Mexican Riviera, Western Caribbean and the Panama Canal.  
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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