Johnson Controls Honors Top Suppliers At 18th Annual North American Supplier Performance Awards Ceremony

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Johnson Controls Honors Top Suppliers At 18th Annual North American Supplier Performance Awards Ceremony

Top-performing auto suppliers acknowledged for commitment to excellence in 2013.

Counterman Staff
By Counterman Staff
Published:

PLYMOUTH, Mich. – Twenty-four automotive suppliers were honored by Johnson Controls for their leadership and commitment to the company’s automotive seating business at the Johnson Controls 18th annual North American Supplier Performance Awards ceremony. The event was held recently in Plymouth, Mich.
 
"Our suppliers worked alongside us throughout the year, sharing a commitment to excellence and exceeding expectations," said Kelly Bysouth, group vice president, global purchasing, automotive seating. "We’re pleased to recognize suppliers that continue to achieve award status year over year, which proves their dedication to our joint success. In addition, there are some new names on the list, as well as a leadership award for global growth – a category that wasn’t recognized in 2012."
 
Johnson Controls’ North American Supplier Performance Awards are presented for top performance in the following areas: quality, cost, logistics, development, technology and service. This year, outstanding performance by the company’s supply base was recognized on four levels – platinum, gold, silver and bronze.
 
Recipients of the Platinum 2013 Supplier Performance Award were:
·      Automatic Spring Products Inc., Grand Haven, Mich.            
·      E & E Manufacturing, Plymouth, Mich.
·      Kenwal Steel Corp., Dearborn, Mich.
 
Gold 2013 Supplier Performance Award recipients were:
·      Global Enterprises, Huntington Woods, Mich.
 
Silver 2013 Supplier Performance Award recipients were:
·      Bayer Material Science, Leverkusen, Germany
·      BILSTEIN, Hagen, Germany
·      Continental Midland, Park Forest, Ill.
·      Dow Automotive Systems, Auburn Hills, Mich.
·      EDS Manufacturing Inc., Nogales, Ariz.
·      Grand Rapids Controls Co. LLC, Rockford, Mich.
·      Greenfield Research, Greenfield, Ohio
·      JSP International LLC, Wayne, Pa.
·      LG Hausys America, Inc., Seoul, Korea
·      Petoskey Plastics, Petoskey, Mich.
·      PTX, Clemmons, N.C.
·      Unique Fabricating, Auburn Hills, Mich.
 
Supplier companies recognized with a Bronze 2013 Supplier Performance Award were:  
·      Akko Fasteners Inc., Cincinnati, Ohio                  
·      Alex Products, Ridgeville Corners, Ohio
·      ASMO Manufacturing Inc., Battle Creek, Mich.
·      Leggett & Platt, Carthage, Mo.
·      Royal Technologies, Hudsonville, Mich.
·      West Michigan Molding, Inc., Grand Haven, Mich.
·      Williamston Products Inc., Williamston, Mich.
 
In addition, Johnson Controls officials presented four leadership awards in the following areas:
·      Sustainability – Petoskey Plastics, Petoskey, Mich.
·      Customer Satisfaction – Beach Mold & Tool, New Albany, Ind.
·      Continuous Improvement – Global Enterprises, Huntington Woods, Mich.
·      Global Growth – E & E Manufacturing, Plymouth, Mich.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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