Autologue Acquires Canada's Partner Data Systems

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Autologue Acquires Canada’s Partner Data Systems

Counterman Staff
By Counterman Staff
Published:
Company formally announces the acquisition of Partner Data Systems of Ontario, Canada, which includes Partner Data’s “The PARTner” jobber management system and “ViSiCAT” electronic cataloging products.

 

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BUENA PARK, Calif. – Autologue Computer Systems, a California-based company, formally announces the acquisition of Partner Data Systems of Ontario, Canada, which includes Partner Data’s “The PARTner” jobber management system and “ViSiCAT” electronic cataloging products.

William Ballestrini, former president of Partner Data Systems, will work with Autologue Inc. at its headquarters in Buena Park, Calif. Autologue specializes in automotive inventory control systems including Windows-based products, online ordering and e-commerce solutions, as well as customer relationship management (CRM) tools that help to drive sales upward and improve operational efficiency. All of Autologue’s e-commerce products will be introduced to the “PARTner” customers, including;

* ePartConnection Online ordering
* ePaperlessOffice Online invoices and statements
* eDeliveryManagement delivery driver tracking software
* ePaperlessPayables Online purchase order three-way comparison
* EDI
* Autologue’s newest mobile and desktop applications for business intelligence dashboards and CRM salesman tools, designed for Android and Apple smartphones and tablet PCs.

Today’s automotive aftermarket resellers have many demands that are changing on a daily basis. Autologue says the tools it provides can help them save time, improve service and increase sales. Constant, responsible development by Autologue guarantees the jobber/distributor’s return on investment, and acquiring new and innovative products helps maintain that level of responsibility to their customers, according to Autologue.

Jim Franco, CEO of Autologue, said, “One of the areas in the automotive aftermarket that is growing the most is e-commerce. We are committed to helping our customers get through the technical aspects of starting a mobile e-commerce business by offering them products that are user-friendly for their customers and easy to set up and maintain. The satisfaction of our customers, as well as the satisfaction of their customers is priority No. 1 at Autologue, and our entire staff is committed to achieving that goal.”

Autlogue estimates that e-commerce business-to-business sales are growing at an annual rate of better than 25 percent, validating the fact that more and more installers are using online sourcing and ordering.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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