Join Speedville Pit Crew And Immediately Earn Rewards

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Join Speedville Pit Crew And Immediately Earn Rewards

Counterman Staff
By Counterman Staff
Published:
New automotive enthusiast website to hold contest giveaway to the “Big Race” in Daytona.

 

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AKRON, Ohio — Launched on Nov. 1, Speedville.com, the Internet’s new address for performance, will give away a vacation package to Daytona as part of its “Big Race” contest. To enter, visit Speedville.com and become a “Pit Crew” member by clicking “Join the Pit Crew” in the top left corner of the page. Pit Crew members will then be entered into a contest to win a prize package for the Daytona 500 in February 2014. Winners will be drawn in January.

120456newspeedv_00000069995The Speedville Pit Crew is the heart of the Speedville.com community. Once you become a Speedville Pit Crew member, you will be eligible to earn rewards, known as Pit Crew Miles. The miles will be rewarded to users based on their participation on the site. Commenting, social sharing and even submitting articles can earn Pit Crew members Pit Crew Miles. Pit Crew Miles can then be exchanged in the Speedville Mall for Speedville apparel, gifts, equipment and accessories. The Speedville Mall is located in the navigation bar of Speedville.com and will open Dec. 1, 2014.

“We focus our editorial coverage on what matters most to you — the fan, the builder, the hot rodder and the racer,” said Doug Kaufman, publisher of Speedville.com. “But, this is an interactive site — you’ll find plenty of opportunity to engage with the segment of performance you enjoy most. In addition, you’ll be rewarded for engaging and contributing to this vibrant community of speed.

“At Speedville, we want to hear from you, the performance and motorsports enthusiast, and as part of the Pit Crew, you will have the capability to submit articles to be published on Speedville.com,” said Brendan Baker, content director at Speedville.com. “If you follow a particular racing team or track, restore cars or are an automotive history buff, we want you. Join the Pit Crew and submit your articles, pictures and videos. Our team will review it, and then each time they publish an article of yours, you’ll receive valuable Pit Crew Miles.”

Speedville Pit Crew members also will receive the SpeedFeed newsletter, a weekly e-newsletter with the latest stories and content from Speedville. Sign up here to receive SpeedFeed weekly.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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