UPS Announces Winner Of 'Ride Your Hauler To SEMA' Contest

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UPS Announces Winner Of ‘Ride Your Hauler To SEMA’ Contest

Counterman Staff
By Counterman Staff
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Cutworm Specialties built the custom vehicle’s suspension, spindles, axle and lug nuts from scratch.

 

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LAS VEGAS — Just in time for the 2013 SEMA Show, UPS has announced the winner of its “Ride Your Hauler to SEMA” Contest. The contest, in its first year, was designed to celebrate the creative talent among the automotive specialty aftermarket. Jeb Greenstone, president, designer and lead fabricator of Cutworm Specialties won the competition. Cutworm Specialties, based in Hayesville, NC, is a custom hot rod builder. Greenstone’s winning entry is a “Dually Hauler” built by his company for Joe Kral Minneapolis, MN.

120261upsjpg_00000069844According to Greenstone, this parts hauler “breaks the rules in design with loads of attitude.” The build took approximately six months and the company produced the all-aluminum body and bed, based on the designs of 1930-31 Ford Model A trucks. Cutworm Specialties built the custom vehicle‘s suspension, spindles, axle and lug nuts from scratch. The hauler’s rear axle and 19.5” wheels were taken from a motor home. Built for the street, the engine is a 1967 Lincoln 460 V8 with a Built c6 transmission and can reach roughly 575- 600 horsepower. The front spindles and brakes originate from a Ford Super Duty and the interior is completely handmade including the seat, dash, steering wheel and pedals.

The winning prize of the contest allows Greenstone and Kral the opportunity to prominently display their custom creation to more than 130,000 attendees in Las Vegas at the SEMA Show 2013 November 5 – 8. Contestants were asked to submit photos of their unique parts hauler designs. Entries were selected after careful review and consideration by a panel of automotive and transportation experts, and were judged based on functionality, innovation and aesthetics.

 

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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