FRANKFURT, Germany & FORT LAUDERDALE, Fla. – Bosch Group says it will open its first North American communication center in Fort Lauderdale, Fla., in early 2014. At the new location, the Bosch Communication Center business unit, the group’s international service provider, will expand its global network and begin offering a range of services for American and Canadian customers. The new service center is expected to generate approximately 100 jobs by the end of 2014.
“The North American market is a key strategic growth market for us. The new location in Fort Lauderdale will provide us a strong operational basis to establish our business in the United States and Canada and effectively support local customers,” says Robert Mulatz, head of Bosch Communication Center.
Services Offered For The Automotive, Travel And Transportation Industries
In Fort Lauderdale, the Bosch Communication Center will focus on services for the automotive industry that increase safety and convenience for drivers and passengers. The international service provider plans to offer a range of services, such as 24/7 emergency call service, roadside assistance as well as customer services for carsharing companies.
“Innovative mobility concepts are gaining more importance,” said Mulatz. “Having successfully introduced new mobile solutions in Europe, we now aim to support North American customers with these solutions.”
In addition to the automotive sector, Bosch plans to utilize its service portfolio in Fort Lauderdale to support the travel and transportation industry with customer services as well as security for sea freight.
