VDO RoadLog Educational Video Features EOBR/ELD Buying Guide And Installation Tutorial

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VDO RoadLog Educational Video Features EOBR/ELD Buying Guide And Installation Tutorial

Counterman Staff
By Counterman Staff
Published:
Covers all procedures and requirements needed for proper use.

 

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ALLENTOWN, Pa. – Continental Commercial Vehicles & Aftermarket has released a new online video to help educate current and prospective VDO RoadLog owners about the purchase and installation processes. VDO RoadLog is a compliance tool that can help protect CSA scores, as well as assist with trucking operations such as vehicle maintenance logging and inspection reports.

122921VDOroadlo_00000072202This Buyer’s Guide video covers the equipment required to make the RoadLog system operational for a variety of different sized fleets. It details what fleets and independent contractors need to purchase, including a VDO RoadLog EOBR/ELD, an installation kit and Fleet Software to analyze and archive driver data. Included with the Fleet Software is a RoadLog Fleet Key, which is needed for company identification, as well as for fleet owners to keep track of their trucks. The Fleet Software comes with two RoadLog Vehicle Licenses, which are required for each truck. A Driver Key will also be required for each individual driver. The video also explains the Internet and computer hardware requirements that need to be met in order to operate the Fleet Software.

EOBR/ELD Installation
The video reviews VDO RoadLog’s quick and simple hardware installation process and includes instructions on placing, wiring and mounting. It emphasizes the importance of purchasing the proper installation kit to fit each individual vehicle’s data port connector, so wiring and mounting can be completed properly. Although installation is simple in most instances, the video warns that many older vehicles don’t have a data port connector and will need to use an open wire cable. If an open wire installation is needed, it’s recommended that a service professional do the job.

The VDO RoadLog EOBR/ELD sets the standard for overall simplicity and cost-effectiveness, Continental says. It offers fleets and independent operators an all-in-one solution for daily log book and other compliance reporting. Drivers can record and report Hours of Service (HOS) as well as other key compliance data quickly and easily. VDO RoadLog is a complete regulatory compliance system that can help carriers and drivers protect their CSA scores, so they can qualify for the most profitable loads and lower insurance rates, the company adds.

Continental says its VDO RoadLog is very affordable – in addition to no monthly fees, there are also no long-term contracts or smartphones required. Because it can produce an instant paper log, VDO RoadLog helps drivers get through roadside inspections and back on the road faster and easier than any other electronic log. VDO RoadLog also generates mileage reports for IRP/IFTA reporting requirements as well as compliance data for Vehicle Inspection and Repair Maintenance (DVIR).

VDO RoadLog installs in as little as 15 minutes, the company states. It can automatically track the driver’s time in one of four categories: On-duty, Driving, Sleeper Berth or Off-duty. It provides a warning if allowable limits will be exceeded. At the completion of a trip, the driver can download the data, which includes hours of service, vehicle inspections, shipping document and asset updates, to a Driver Key (USB) and then transfer that data to the Fleet Management Software database.

These videos are part of a complete library of how-to and training videos, designed to support the VDO RoadLog EOBR/ELD program. The program currently features six videos, including one about HOS Compliance, an EOBR/ELD Mandate Solution, an EOBR Buyers Guide, a Quick Start guide, an EOBR/ELD installation tutorial and tips for law enforcement.

All of the videos are available at www.vdoroadlog.com and can be easily viewed from laptops, tablets and mobile phones.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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