Triangle Auto Supply Goes Live With Fuse5

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Triangle Auto Supply Goes Live With Fuse5

Counterman Staff
By Counterman Staff
Published:
Fuse5 allows customers at all levels of the supply chain to vastly improve their inventory efficiency, forecasting, price-points, sales strategies, online presence and more, all adding to increased profitability with drastically reduced fees for life, according to the company.

 

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YAKIMA, Wash. — Fuse5, a complete Business Management System and Enterprise Resource Planning tool, is now being used by Triangle Auto Supply Co. in Yakima, Wash.

Triangle Auto Supply is Yakima’s oldest family owned and operated parts store, according to the company. Triangle has been serving Eastern Washington since 1921. “Fuse5 certainly takes us into the next century.” said Todd Degrasse, owner of Triangle Auto Supply. “From stem to stern, Fuse5 is a seamless process. We needed to transition to a new system in a very limited time frame and I’m certain no other software company could have made it happen so fast.”

Fuse5 continues to improve solutions to meet the demand for independent businesses striving to remain relevant in an increasingly competitive environment, the company says.

“We are excited to have Triangle Auto join the Fuse5 family,” said Gabe Davis, CEO of Fuse5. “As an ADN partner, we’re grateful for the opportunity to bring true cloud software into a market that’s eager for change.”

The Fuse5 cloud platform offers customers reduced monthly costs with the ability to pair their software to their business processes, the company says.

“Everyone on the Fuse5 team is very helpful and does a great job thinking outside of the box when they need to.” said Degrasse. “They really have a personal touch and truly take the time to know their customers. The Fuse5 team is second to none.”

Fuse5 is a complete Business Management System and Enterprise Resource Planning tool. Fuse5 allows customers at all levels of the supply chain to vastly improve their inventory efficiency, forecasting, price-points, sales strategies, online presence and more, all adding to increased profitability with drastically reduced fees for life, according to the company.

“The Fuse5 platform has allows Triangle Auto Supply to directly integrate with customers and distributors while adding a lot of streamlined functionality internally,” said Davis. “Fuse5 offers what every competitor claims to: an all encompassing, low-cost cloud system. However, by the time Triangle had completed training, they realized they had actually received exactly what was promised, and they’re thrilled!”

For more information, visit www.gofuse5.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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