It's A New Year. Here Are Some Calendar Apps To Track It.

It’s A New Year. Here Are Some Calendar Apps To Track It.

These days, I keep several calendars, not only to track down my work commitments, but for all events related to family and friends.

Welcome to 2014! Brand new year, brand new calendar. Time to wipe clean the proverbial slate and over-commit and under-deliver on all those resolutions we seem to pile on as the year turns. There was a time when I did not care about calendars. Early in my career, I was able to simply commit to memory every appointment, deadline and reminder that came my way. I never, ever used a calendar or agenda. I recall that everyone else who I engaged in business with carried an agenda, but never me. Those were the glorious days of full memory recall — nothing escaped my neurons. But, Father Time kept on ticking, and my grey matter slowly let many appointments, deadlines and important dates slip through, like grains of sands in an hourglass.

This story is one where technology may have actually pushed me into forgetfulness. You see, for many years I had the hypotheses that as long as I never wrote down any appointments on a calendar, I was always going to be able to remember them; and I did! Then I had to go and buy my first PDA (Personal Digital Assistant). The early versions of what we now call smartphones were called PDAs, and the Palm Pilots made by Palm quickly ruled the techie world in the mid-1990s. I was an early adopter and have been holding a mobile computer in my hand ever since.

These PDAs were very limited in the number of apps they ran, but calendar apps were the anchor feature they offered from day one. Soon, I changed my ways and decided to log my appointments, reminders and to-dos on my Palm Pilot. To my utter surprise, my memory started to give way, and no sooner than me jotting down an appointment would I erase it from my memory. It was a dramatic change, and one to this that day I still struggle with. Did I lose my ability to remember all my appointments from memory because I actually wrote them down, or did I just grow older? Not sure I’ll ever find out, but one thing is for sure — I have been a digital calendar junkie ever since.

These days I keep several calendars, not only to track down my work commitments, but for all events related to family and friends. Now friends don’t call me if they want to go out for a beer — they send me a calendar invite instead. My kids’ social calendar is oh-so-busy (I don’t ever recall being that busy at their age); they, too, send me invites to their parties and sports events, just so that I remember they need me that day (or more so, they need me to give them a ride to their event!) Not sure I could keep up with their social calendar without having the ability to share their events digitally on my smartphone.
What amazes even a techie guy like me is how well digital calendars interact and sync with each other. I have become so addicted to calendars and the ease by which they connect to each other that I now use several calendar apps to manage my day-to-day flow; but, my go-to apps currently are Google Calendar on the Web and Fantastical on my smartphone.

Google Calendar
This is my central depository for all appointments and reminders. I love the way you can parse an appointment on Google Calendar by simply entering phrases like “dinner with vendor tomorrow 6pm.” Google will turn that into the proper calendar entry, on the correct day and the right time. Google further manages time zones for me; this is great, for I live in the little-known Atlantic Time Zone, but often engage with folks on the Eastern seaboard. Invites also flow flawlessly to and from Google Calendar, making it an essential tool for managing our hectic schedules, especially when collaborating with others.

Fantastical 2
The original Fantastical mobile app for iOS was the first app that allowed you to parse calendar events in straight, naturally-written language like Google did on the Web. This was a killer feature for a calendar app on an iPhone. Now updated to version 2, the app is currently my favorite calendar app. The interface is clean, and the ability to parse events in natural language is awesome (especially when combined with iOS Siri dictation). It seamlessly integrates your iOS reminders into the right dates. Events can be viewed in daily, weekly or monthly formats, or they can be viewed as a list in chronological order (my favorite way to see what’s next in a quick glimpse). Ease-of-use has made this app a staple on my ever-changing home screen.

Gone are the days of committing everything to memory. Time seems to move faster in business and life today; thankfully we can all carry personal digital assistants in our hands to remind us of what’s next. Managing time is key, and just like the famed Pink Floyd song says, “The time is gone, the song is over, thought I’d something more to say.”

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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