If You're Sitting, Try Standing. If Standing, Do The Reverse.

If You’re Sitting, Try Standing. If Standing, Do The Reverse.

I recently got a standing desk at work to alleviate almost-constant sitting at my desk. ("Standing desk" is almost a misnomer; it's more like a sitting/standing desk. I'll tell you why shortly.)

I stand for no less than 120 minutes a day. How do I know this so precisely? An app on my computer tells me so.

I recently got a standing desk at work to alleviate almost-constant sitting at my desk. (“Standing desk” is almost a misnomer; it’s more like a sitting/standing desk. I’ll tell you why shortly.)
A slew of studies have shown sitting for an extended period of time (hours) is bad for your health. Whether you’re sitting at your desk at work or in front of TV or tablet, all that sitting puts undue stress and strain on joints and the inactivity turns your organs and abdominal muscles into a sloppy mess. They call sitting all day the new smoking.

That app on my laptop nudges me every 45 minutes, telling me I need to stand for 15 minutes. After 15 minutes of standing, it reminds me to sit down. The standing desk that sits atop my regular desk can be adjusted up and down in seconds.

As a parts professional, you might benefit from such an arrangement. Every time I visit a parts store or warehouse, I see the same thing: A counterpro who normally stands all day on concrete is taking a breather in a chair because his or her back is killing them. Or I see a counterpro whose joints are so compressed from standing that they require surgery. Several surgeries, in fact. Show of hands: How many of you know colleagues who wear orthotic shoes? Yeah, I thought so.

If you work at a warehouse call center, you’re probably sitting 8 to 10 hours a day. You may have noticed your waistline expanding. Sitting for an extended period of time slows your metabolism, puts your body into a kind of sleep mode, just like a computer. The solution to all that is to alter how you’re working.

But standing all day isn’t any better than sitting all day. So that’s why standing desks move up and down. A standing desk can be bought for a few hundred dollars, which in my book, is a pittance compared to a lifetime of joint agony, orthotic shoes and spinal surgery.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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