Monroe 'Quick Rewards' Program Offers Incentives For Sales Of Monroe Quick-Strut Assemblies

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Monroe ‘Quick Rewards’ Program Offers Incentives For Sales Of Monroe Quick-Strut Assemblies

The Monroe "Quick Rewards" scorecard promotion - available for sales between April 1 and May 31 - will reward participants with a $10 prepaid card for each pair of qualifying Monroe Quick-Strut units sold.

Counterman Staff
By Counterman Staff
Published:

MONROE, Mich. – Tenneco’s Monroe brand will offer an incentive to counter people for the sale of popular, ready-to-install Monroe Quick-Strut premium replacement assemblies. The Monroe “Quick Rewards” scorecard promotion – available for sales between April 1 and May 31 – will reward participants with a $10 prepaid card for each pair of qualifying Monroe Quick-Strut units sold.

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“The ‘Quick Rewards’ incentive and our Monroe Quick-Strut assemblies are popular: consumers get a guaranteed, premium replacement strut solution, installers get an easier, faster replacement job and counter people get an extra incentive,” said Sheryl Bomia, Tenneco’s North American Programs manager.
 
Monroe Quick-Strut units include all of the OE-style components required for a comprehensive strut repair, Tenneco says. Each Quick-Strut unit features a pre-assembled, OE-style bearing plate; upper and lower spring isolators; upper spring seat; coil spring; boot kit; and a premium strut that was engineered to address the vehicle’s unique ride and handling characteristics.
 
According to Tenneco, Monroe Quick-Strut assemblies are a breakthrough design that reduces installation time by eliminating the need to disassemble components and compress the coil spring and helps to eliminate ride control comebacks commonly caused by failure to replace associated worn suspension parts.
 
Monroe Quick-Strut replacement assemblies are offered with a Safe & Sound Guarantee 90-day money-back offer. To learn more about this exclusive Tenneco guarantee, visit www.Monroe.com. Tenneco continuously updates its electronic catalog for ride control components at www.Monroe.com. The catalog includes all of the latest Monroe Quick-Strut assembly coverage and more.
 
To learn more about the Monroe Quick-Strut “Quick Rewards” promotion, contact your Monroe Shocks sales representative and/or parts provider.
 
Completed scorecards and copies of sales invoices must be postmarked and mailed to Monroe Shocks promotion headquarters no later than July 2. Reward dollars are calculated based on qualifying product sales between April 1 and May 31. Participants can earn up to $500 in rewards dollars through this promotion.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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