Arnott Air Suspension Products Opens European Union Office And Distribution Center

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Arnott Air Suspension Products Opens European Union Office And Distribution Center

According to Arnott, the new EU facility, located in the Netherlands, provides local sales and support, faster shipping, payment in local currencies and an easier way for the growing legion of European customers to return and sell air suspension cores to the company.

Counterman Staff
By Counterman Staff
Published:

MERRITT ISLAND, Fla. – Arnott Air Suspension Products has announced the opening of a European Union branch office and distribution center. According to Arnott, the new EU facility, located in the Netherlands, provides local sales and support, faster shipping, payment in local currencies and an easier way for the growing legion of European customers to return and sell air suspension cores to the company.
 
With headquarters in Florida, Arnott makes air suspension replacement products for many European, Japanese and American cars, trucks and SUVs.
 
"Opening the European Union facility is the logical result of Arnott’s significant and growing worldwide product popularity," said Todd Nash, senior vice president of global sales and marketing. "One of the key aspects of what we like to call ‘The Arnott Advantage’ is a culture of product quality and intense commitment to customer satisfaction, including accurate order fulfillment and prompt shipping. Having dedicated Arnott employees in the European Union as opposed to simply serving the European Union truly makes ‘The Arnott Advantage’ a worldwide reality."  
 
Arnott Europe provides sales and support for all of Europe from 8 a.m. to 6 p.m. CET. Local phone numbers are available for the Netherlands, Germany, Belgium, and the U.K.
 
Benefits to EU customers and distributors include:
* Reduced Shipping Costs and Transit Times – Shipping cost is reduced by as much as 80 percent and same-day service is available for in-stock orders placed by 2 p.m. CET.
* Eliminated Duties and Taxes – Duties and customs fees are included. VAT charges are eliminated for VAT-registered companies.
* Euro and local currencies accepted – Arnott Europe accepts direct bank transfer payments in euros and charges no foreign transaction or bank fees.
* Remanufactured Product Availability – Arnott’s remanufactured products are available to EU customers who previously had to send a core in advance. The EU facility serves as a hub for the return and purchase of air suspension cores for recycling.
 
For more information about Arnott Europe or to download the Arnott Air Suspension Products 2014 Catalog, please visit www.ArnottEurope.com.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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