Joey Logano Crew Chief Todd Gordon Claims Second MOOG 'Problem Solver' Award After Wild Win At Richmond

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Joey Logano Crew Chief Todd Gordon Claims Second MOOG ‘Problem Solver’ Award After Wild Win At Richmond

The victory came at a track where Logano had never before led a lap, and it virtually clinched the No. 22 team's participation in the season-ending Chase for the Sprint Cup.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. — In a night full of surprises, Joey Logano, crew chief Todd Gordon and the MOOG Steering and Suspension-equipped No. 22 Shell-Pennzoil Ford pulled off the biggest by surging into the lead with three laps remaining to win Saturday’s Toyota Owners 400 NASCAR Sprint Cup race at Richmond (Va.) International Raceway. The Penske Racing team capped off its Victory Lane celebration with Gordon’s selection as Federal-Mogul’s (NASDAQ: FDML) MOOG “Problem Solver of the Race.”

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The victory came at a track where Logano had never before led a lap, and it virtually clinched the No. 22 team’s participation in the season-ending Chase for the Sprint Cup. Todd Gordon’s second MOOG Problem Solver of the Race Award advances him into a three-way tie for the lead in the battle for the $100,000 MOOG Problem Solver of the Year Award.

The weekly MOOG Problem Solver award is presented following each Sprint Cup event to the crew chief whose car posts the greatest improvement in average lap time while finishing on the lead lap. Logano and Gordon’s No. 22 Ford improved by a race-best average of 0.048 second over the final 200 laps at Richmond, but it was the driver’s ability to catapult past Matt Kenseth (No. 20 Toyota), Brad Keselowski (No. 2 Ford) and Jeff Gordon (No. 24 Chevrolet) on Lap 397 that left everyone shaking their heads in wonder.

“Todd and Joey had a great car, especially on short runs, and the final three or four laps showed how important your chassis setup can be when the race is on the line,” said Federal-Mogul Motorsports Director Tim Nelson. “Everybody was focused on those first three cars, but Joey saw an opportunity, grabbed it and the 22 just pulled away over the last mile and a half.”

Gordon is one of six crew chiefs to win weekly MOOG honors in the first nine Sprint Cup starts. He is tied with Kurt Busch crew chief Daniel Knost (No. 41 Chevrolet) and Carl Edwards crew chief Jimmy Fennig (No. 99 Ford) at the top of the MOOG Problem Solver of the Year standings.

MOOG Steering and Suspension is the preferred brand of professional technicians and NASCAR crew chiefs, and MOOG components are recognized as the automotive service industry’s “Problem Solver,” with innovative parts that improve on original designs by providing increased durability, improved performance and easier installation. NASCAR Cup champions have driven to victory with MOOG parts for an unprecedented 48 straight years.

For more information regarding the MOOG Problem Solver awards and MOOG products, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on Facebook at www.facebook.com/moogproblemsolver. To identify the right MOOG part for virtually any application, please use the convenient, free www.FMe-cat.com electronic catalog.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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