Dorman Products Releases May New Product Announcement With More Than 110 Exclusive New Parts

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Dorman Products Releases May New Product Announcement With More Than 110 Exclusive New Parts

The company adds 229 new parts to its portfolio, 112 of which are exclusive formerly "Dealer Only" parts.

Counterman Staff
By Counterman Staff
Published:

COLMAR, Pa. — Dorman Products has released its May New Product Announcement featuring 229 new parts, 112 of which are exclusive formerly "Dealer Only" parts.
 
Highlights of these new product opportunities include:
 
•Added Hybrid Drive Batteries coverage. In addition to the first two generations of Toyota Priuses, Dorman now offers a replacement Hybrid Drive Battery for Toyota Camrys from 2011-’07. This direct replacement battery is ready to install, includes all electronics, and requires no programming. Dorman’s Toyota Camry battery also is re-engineered with upgraded nickel-plated bus bars to reduce the corrosion commonly associated with the original units. Additional information on Dorman’s new Hybrid Drive Battery program, including application-specific installation videos, is available at www.DormanHybrid.com. (P/Ns 587-002)
 
· Two new additions to Dorman’s drop ship driveshaft assemblies program (now offering more than 30 SKUs) that fit various Ford/Lincoln trucks from 2008-’04 and 2006 BMW X3s. Dorman’s new Driveshaft Assembly program connects customers with a broad offering of direct replacements – shipped the next business day through FedEx (for orders received by 3 p.m. EST). (P\Ns 936-802 & 936-304)
 
•Save money with new visor repair kits that fix the mount holding sun visor to vehicle headliner, rather than requiring a complete replacement of the visor itself. These kits are re-engineered with upgrade mounts constructed with aluminum instead of plastic like the original units and contain all of the hardware needed for a complete repair. Dorman’s new kits fit a variety of Ford, Lincoln and Mercury SUVs from 2005-’02. (P/Ns 924-279 & 924-280)
 
•A re-engineered gas pedal bracket for Chevy Express and GMC Savanna vans from 2007-’03. This new bracket contains upgraded materials and added bushings to increase pivot point durability. (P/N 911-930)
 
•Spare tire hoists, shift interlock solenoids, ABS control modules, EGR cooler kits, intake manifold gasket kits, steering knuckles, VVTs, door check kits and more.
 
In addition to the May New Product announcement, Dorman offers a companion video featuring highlights of this month’s newest products. To access this video, click: http://www.youtube.com/playlist?list=PL5a-EOaPOSiLgd6Fgnh-v8GGyQAsajKsH.
 
For additional information on Dorman’s latest product introductions, go to www.DormanProducts.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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