Delphi Product & Service Solutions Announces New Training Course To Help Technicians Repair ABS, Stability Control And Traction Control Systems

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Delphi Product & Service Solutions Announces New Training Course To Help Technicians Repair ABS, Stability Control And Traction Control Systems

Technicians can learn from Delphi's leading-edge professional instructors on how to perform a brake bleeding process on vehicles equipped with anti-lock brakes, how a hybrid brake-by-wire system works and much more.

Counterman Staff
By Counterman Staff
Published:

Delphi Product & Service Solutions announces a new instructor led training course focusing on the service and repair of ABS, stability control and traction control systems. Technicians can learn from Delphi’s leading-edge professional instructors on how to perform a brake bleeding process on vehicles equipped with anti-lock brakes, how a hybrid brake-by-wire system works and much more. Contact Delphi at 1-800-550-TECH (8324) for more information about this course and the other 24 Delphi instructor led courses, or contact your local Delphi distributor to be notified of upcoming classes.
 
COURSE NAME: Anti-lock Brake, Stability Control and Traction Control Systems
COURSE SKILL LEVEL: Intermediate to Advanced
AUDIENCE: All automotive aftermarket technicians
PREREQUISITES: A basic understanding of braking systems
DURATION: Four Hours
 
COURSE DESCRIPTION:
This course from Delphi is designed to help technicians become more familiar with Anti-lock Brake (ABS), Electronic Stability Control (ESC) and Traction Control Systems (TCS). Topics covered will include the components and operation of anti-lock brake, stability and traction control systems, which are essential for understanding more complicated braking and chassis control systems.
 
A better understanding of how these systems operate will enable technicians to become more efficient in system diagnostics and repair. Course discussion will include some of the more complex systems such as hybrid brake-by-wire, torque management and total system integration including CAN communications, which is necessary so information can be shared between chassis and powertrain controllers.
 
The intent of this course is to increase a technician’s ability to diagnose brake system concerns by:
Increasing their knowledge of the anti-lock brake system components and operation.
Increasing their knowledge of the traction control system components and operation.
Increasing their knowledge of the electronic stability control system components and operation.
Understanding the differences between anti-lock brake hydraulic channel systems and how they are used.
Discussing the correct methods for performing anti-lock brake diagnostics.
Discussing the correct methods for performing traction control system diagnostics.
Discussing common electronic stability control problems.
 
After completing this course, technicians will be able to:
•Better understand the operation of an anti-lock brake system.
•Better understand the operation of a traction control system.
•Better understand the operation of a wheel speed sensor and the correct methods for performing diagnostics.
•Perform a brake bleeding process on vehicles equipped with anti-lock brakes.
•Better understand the operation of a hybrid brake-by-wire system.
•Better understand the operation of an electronic stability control system.
•Better understand the operation of yaw, lateral acceleration and steering angle sensors.
•Perform control sensor reset procedures.
•Better understand common customer perceptions regarding the brake, ABS, TCS and ESC systems.
•Perform brake service procedures for hybrid vehicles.

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Learn more about Delphi at delphiautoparts.com or call 877-550-TECH (8324).

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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