CARDONE Industries Recognized As One Of The 'Healthiest Employers In Philadelphia'

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CARDONE Industries Recognized As One Of The ‘Healthiest Employers In Philadelphia’

Award was presented by the Philadelphia Business Journal at annual event honoring outstanding employee wellness programs.

Counterman Staff
By Counterman Staff
Published:

PHILADELPHIA – CARDONE Industries was honored this week as one of the “Healthiest Employers of Greater Philadelphia.” The honor was presented to CARDONE by the Philadelphia Business Journal as part of its annual Healthiest Employers Awards Program, which was held in the Dorrance Hamilton Building at Thomas Jefferson University. CARDONE is one of 10 local companies with more than 5,000 employees to be named to the healthiest businesses list, and this is the second consecutive year the company has been recognized for this honor.
 
“Our employees’ total well-being is a top priority for CARDONE Industries, and this recognition is a testament to the progress we have made over the years,” said Kevin Cramton, CEO of CARDONE Industries. “Happy and healthy employees are more productive, better coworkers, which not only improves workforce morale, but decreases overall healthcare costs for the individual and company.”
 
CARDONE was recognized for the award due to its innovative employee wellness program. The wellness program has been praised for expanding its scope well beyond physical health; examining mental, emotional, internal and external health factors to provide a personalized, holistic approach for each employee. CARDONE employs several full-time, on-site health coaches to provide employees with group exercise classes and individual guidance on reducing risk factors. The company also employs “Industrial Chaplains” that provide emotional and therapeutic support and “Body Composition Analyzers” that offer feedback to employees on their progress toward a healthy lifestyle.
 
In addition, CARDONE utilizes employee health self-assessments and biometric testing, which it has used to amass a large data set over the past six years detailing potential health concerns and monthly/yearly trends in employee wellness. By taking a proactive approach to reducing employee risk factors, CARDONE has seen overall healthcare costs decline year-over-year for both employees and the company. Improved productivity and overall employee happiness, coupled with the realized savings in healthcare costs, has made the CARDONE employee wellness program a resounding success and model for large companies throughout the United States.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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