Wheel Bearings Exist In A Tough Environment

Wheel Bearings Exist In A Tough Environment

Wheel bearings live in a very tough operating environment because they must support the vehicle weight, endure millions of wheel rotations and survive in extreme heat and moisture without failing.

It’s a lose-lose situation for jobber and repair shop alike when a new wheel or axle shaft bearing fails. The lose-lose parts occurs, for example, when a new axle bearing suffers a catastrophic failure. To ensure against still another bearing failure, the rear axle should be completely disassembled and steam-cleaned to remove the metal particles from the failed bearing. In most cases, the shop absorbs the clean-up and labor cost for replacing the failed bearing, which doesn’t make it a happy customer. Fortunately, most warranty problems can be prevented by addressing the root cause of the original bearing failure and following correct installation procedures, including appropriate cleanliness and workmanship.

Wheel Bearing Construction
Wheel bearings and axle bearings are manufactured in sealed hub assemblies, tapered roller, flat roller, “barrel” roller, and ball bearing configurations. Individually replaceable barrel-roller and ball bearings generally haven’t been used as since the 1950s because they lack the load-bearing capacity of tapered-roller wheel bearings. Bearing manufacturers generally use a tough, but relatively soft base metal to form the body of the wheel bearing. A chemical process is then used to case-harden the bearing’s load-bearing surface for maximum service life.

Failure Patterns
Wheel bearings live in a very tough operating environment because they must support the vehicle weight, endure millions of wheel rotations and survive in extreme heat and moisture without failing. The sealed ball-bearing hub assembly is currently the most popular because it operates at zero bearing end-play to provide the precise operating tolerances required for anti-locking disc brakes. When the sealed bearing hub begins to develop excessive end-play, the first symptom might be an illuminated anti-locking brake system (ABS) warning light because the ABS wheel speed sensor is no longer operating at its specified air gap. To avoid damaging the new bearing hub assembly, the bearing retainer bolts and spindle nut should be lubricated and hand-torqued to specification.

While tapered roller wheel bearings have been with us since the earliest days of the automobile, their need for constant adjustment and maintenance has made them less suitable for use with modern braking and vehicle stability systems. Nevertheless, tapered roller wheel bearings are still used in many heavy trucks, tractors and trailers because of their ability to carry heavy vertical and side-thrust loads.

Unlike sealed bearing hubs, tapered roller wheel bearings require occasional cleaning, inspection, lubrication, and adjustment. So it shouldn’t be a surprise that most tapered roller bearings fail due to incorrect adjustments and incorrect lubricants. When servicing tapered roller bearings, it’s imperative to use a wheel bearing grease that meets manufacturer’s specifications for temperature and water resistance as well as load-carrying ability.

Always recommend selling a new bearing race with each new bearing. Mixing old and new will virtually guarantee failure. And don’t forget to recommend new oil seals when required.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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