Multi Parts Supply Announces 2014 Scholarship Recipients

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Multi Parts Supply Announces 2014 Scholarship Recipients

The scholarships were awarded through the Global Automotive Aftermarket Symposium (GAAS). MPS awarded a record seven scholarships this year.

Counterman Staff
By Counterman Staff
Published:

JUPITER, Fla. — Multi Parts Supply (MPS) announced the 2014 recipients of the MPS scholarships, awarded through the Global Automotive Aftermarket Symposium (GAAS). MPS awarded a record seven scholarships this year.

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The recipient of the $2,500 MPS International Aftermarket Scholarship is Cody Baum from Northwood University, Michigan Campus. His dream career is to work on the performance side of the aftermarket and possibly own a NAPA franchise, or a performance parts and service shop.

The six recipients of the $1,000 scholarships were Skyler Badertscher, Matthew Bisbee, Sara Mohon, Jordan Schaller, Sophie Habas and Naomi Rivas.

Skyler Badertscher currently owns a small business, buying, rebuilding and selling used engines and transmissions. His goal is to grow the business and one day volunteer in his local community.

Matthew Bisbee is a U.S. Army veteran. Encouraged by his employer to go back to school and get his certification in auto body repair and automotive service technology, he hopes to one day own the shop where he is currently employed.

Sara Mohon will concentrate her PhD research on the diagnostics and prognostics of automotive battery packs for electric and hybrid cars. Her goal is to work for or create a battery management company in the aftermarket segment.

Jordan Schaller is in the National Technical Honor Society and vice president of Central Forsyth’s Skill USA Club. He is interested in pursuing a career in mechanics, whether that be as a mechanical engineer or in fabrication and design.

Sophie Habas is her class valedictorian. Her goal is to become an owner of a group of NAPA Auto Parts stores.

Finally, Naomi Rivas is the winner of the inaugural MPS SPARK Initiative scholarship. Developed by the MPS senior management team, the SPARK Initiative’s purpose is to ignite deeper interest in the Automotive Care Industry among the next generation of technical and executive professionals. She plans to continue working in the PR/marketing sector of the automotive aftermarket and to eventually become a marketing manager or director.

MPS Vice President Ira Davis commented, “The 2014 applicants are all outstanding. Each possesses enormous potential to make substantive contributions to the future of our industry.”

A privately held American company, Multi Parts Supply (MPS) is a developer and manufacturer of aftermarket auto parts for full line manufacturers and their leading global brands. Headquartered in Jupiter, Fla., MPS has a fully integrated global network of manufacturing facilities, testing laboratories, logistics, quality control and customer support facilities in Florida, New York, Europe, and China.

Since 1988, MPS identifies market opportunity, devotes the necessary engineering and manufacturing assets to develop the opportunity and expeditiously fulfills the opportunity with proven operational execution. For more information on Multi Parts Supply, reach the company’s world headquarters at [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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