MAHLE Service Solutions To Sponsor Service Professionals Program At AAPEX

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MAHLE Service Solutions To Sponsor Service Professionals Program At AAPEX

The Service Professionals Program is part of the show's popular AAPEXedu education track sessions.

Counterman Staff
By Counterman Staff
Published:

YORK, Pa. – MAHLE Aftermarket, Service Solutions, formerly MAHLE RTI, has announced an agreement to sponsor the 2014 Service Professionals Program at the 2014 AAPEX Show in Las Vegas. The Service Professionals Program is a new customized program specifically designed to educate service and repair professionals and independent shop and store owners. The Service Professionals Program is part of the show’s popular AAPEXedu education track sessions.
 
“We believe that education and training are among the biggest challenges for automotive service professionals, particularly within the auto care industry,” said Jon Douglas, general manager, MAHLE Aftermarket Inc. “We are excited to sponsor this inaugural training event at our industry’s leading trade show. Full line, quality manufacturers like MAHLE have the responsibility to support the industry and the service professionals that make it run. This program ties in with one of our core objectives as we move into 2015 – education and training at the technician level.”
 
In addition to sponsoring the 2014 Service Professionals Program at AAPEX, the MAHLE Service Solutions exhibit will feature in-booth technical demonstrations directly on the AAPEX show floor. Demonstrations of the company’s automotive maintenance equipment and tools will be held at the MAHLE Aftermarket, Service Solutions AAPEX booth No. 2661 at 10 a.m. and 2 p.m. on Wednesday, Nov. 5 and Thursday, Nov. 6. MAHLE Service Solutions product experts also are available for individual product demonstrations throughout the show.
 
The former RTI Division of MAHLE Aftermarket has now been fully integrated into MAHLE Aftermarket Inc. and operates under the name MAHLE Service Solutions. MAHLE Service Solutions specializes in the development, manufacturing and distribution of automotive tools and maintenance equipment, including air conditioning service, fluid exchange and nitrogen tire inflation systems.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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