Kyle Larson Crew Chief Chris Heroy Wins MOOG 'Problem Solver' Honors After Team Nearly Stuns Chase Field At Chicagoland

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Kyle Larson Crew Chief Chris Heroy Wins MOOG ‘Problem Solver’ Honors After Team Nearly Stuns Chase Field At Chicagoland

Counterman Staff
By Counterman Staff
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Sponsored by MOOG Steering and Suspension manufacturer Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the Problem Solver of the Race Award is presented to the crew chief whose car delivers the greatest second-half improvement in average lap time while finishing on the lead lap.

 

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SOUTHFIELD, Mich. – Rookie Kyle Larson, who just missed out on a spot in the 16-car Chase for the Sprint Cup, roared from the back of the pack to lead 20 laps and finish third in Sunday’s MyAFibStory.com 400 NASCAR Sprint Cup race at Chicagoland Speedway. Following the event, Larson’s crew chief, Chris Heroy, was selected as the MOOG Steering and Suspension “Problem Solver of the Race” based on the MOOG-equipped No. 42 Target Chevrolet’s 0.366-second-per-lap improvement over the final 134 laps.

The Chase opener was won by Brad Keselowski and the MOOG-equipped No. 2 Team Penske Ford Fusion.

Sponsored by MOOG Steering and Suspension manufacturer Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the Problem Solver of the Race Award is presented to the crew chief whose car delivers the greatest second-half improvement in average lap time while finishing on the lead lap. Federal-Mogul Motorparts also sponsors the $100,000 MOOG “Problem Solver of the Year” Award, presented to the crew chief with the best performance throughout the 36-race Sprint Cup season.

The 22-year-old Larson, who drove a backup car and was relegated to 41st in the starting grid after crashing in Saturday’s practice session, quickly became a factor in Sunday’s race, moving into the top five within the first 70 laps. The 42 car was “hauling butt,” the driver said, and it continued to improve as the race wore on, with Heroy and the Chip Ganassi Racing team continually adjusting the car’s MOOG-equipped chassis in anticipation of changing track conditions.

“Kyle is a great story, and he was fearless out there today, but Chris played a huge part in the 42 car’s success. He gave Kyle a perfect setup in their backup car and then continued to make it faster all afternoon. It was a truly masterful performance on pit road this afternoon,” said Tim Nelson, motorsports director for Federal-Mogul Motorparts.

Heroy’s weekly MOOG award is the first of his career and increases to 18 the number of crew chiefs who have won Problem Solver of the Race honors in 2014. Meanwhile, the top of the $100,000 MOOG Problem Solver of the Year standings remains unchanged, with crew chiefs Jimmy Fennig (No. 99 Ford, Carl Edwards) and Steve Letarte (No. 88 Chevrolet, Dale Earnhardt Jr.) tied for the lead with three weekly MOOG wins each. Four crew chiefs have two weekly Problem Solver wins.

For more information regarding the MOOG Problem Solver awards and MOOG products, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on Facebook atwww.facebook.com/moogproblemsolver.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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