Ryan Newman Crew Chief Luke Lambert Is Top MOOG 'Problem Solver' At Dover As No. 31 Team Advances To Chase Contender Round

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Ryan Newman Crew Chief Luke Lambert Is Top MOOG ‘Problem Solver’ At Dover As No. 31 Team Advances To Chase Contender Round

Counterman Staff
By Counterman Staff
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Sponsored by Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the MOOG Problem Solver of the Race Award is presented to the crew chief whose car delivers the greatest second-half improvement in average lap time while finishing on the lead lap.

 

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SOUTHFIELD, Mich. — Ryan Newman was one of the final two drivers to qualify for the Chase for the Sprint Cup, but he, crew chief Luke Lambert and the No. 31 Quicken Loans Chevrolet advanced to the Contender Round after delivering a solid eighth-place finish in Sunday’s AAA 400 at Dover (Del.) International Speedway. Following the event, Lambert was selected as MOOG Steering and Suspension “Problem Solver of the Race” based on the MOOG-equipped 31 car’s 0.101-second-per-lap improvement over the final 200 laps.

Sponsored by Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the MOOG Problem Solver of the Race Award is presented to the crew chief whose car delivers the greatest second-half improvement in average lap time while finishing on the lead lap. At the end of the season, Federal-Mogul Motorparts will present the $100,000 MOOG “Problem Solver of the Year” Award to the crew chief with the best overall performance throughout the 36-race Sprint Cup season.

Newman, Lambert and the Richard Childress Racing-owned Chevrolet were among several teams in jeopardy of elimination from the Chase after disappointing 15th- and 18th-place finishes, respectively, at Chicagoland and New Hampshire. Things didn’t get much better during Friday’s Happy Hour session, when the 31 car qualified a disappointing 20th on a track that has traditionally been among Newman’s favorites.

“Luke and the Childress team worked their tails off improving the 31 car before Sunday’s start, and it paid off in a big way to keep them in the Chase,” said Tim Nelson, director of motorsports for Federal-Mogul Motorparts. “There was a lot of pressure on several teams out there, but Ryan and Luke kept cool and did a great job of identifying ways to enhance the performance of their MOOG-equipped chassis throughout the afternoon.”

While Newman’s top-10 finish keeps him alive in the Chase, Lambert’s weekly Problem Solver win introduces even more complexity to an incredibly tight battle for MOOG Problem Solver of the Year honors. Lambert becomes the seventh crew chief with two weekly Problem Solver wins. Two crew chiefs – Jimmy Fennig (No. 99 Ford, Carl Edwards) and Steve Letarte (No. 88 Chevrolet, Dale Earnhardt Jr.) – sit atop the standings with three wins. In the case of a tie, the $100,000 MOOG Problem Solver prize goes to the crew chief whose driver finishes highest in the Chase standings.

“With seven races to go it’s impossible to predict who’s going to take home the $100,000 check and MOOG ball joint trophy,” Nelson said. “In fact, we might not have any idea until the final performance numbers are crunched following the last race at Homestead (Florida).”

MOOG Steering and Suspension is the preferred brand of professional technicians and NASCAR crew chiefs, and MOOG components are recognized as the automotive service industry’s “Problem Solver,” with innovative parts that improve on original designs by providing increased durability, enhanced performance and easier installation. NASCAR Cup champions have driven to victory with MOOG parts for an unprecedented 48 straight years.

For more information regarding the MOOG Problem Solver awards and MOOG products, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on Facebook atwww.facebook.com/moogproblemsolver.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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