DST Simplifies eCommerce For Parts Sellers With Enhancements To TurboParts

DST Simplifies eCommerce For Parts Sellers With Enhancements To TurboParts

TurboParts Select adds efficiency to the parts selling process, according to DST. For a live demo, visit DST at this year’s AAPEX Show, Nov. 4-6 at booth No. 6016 (upper level).

 

FOOTHILL RANCH, Calif. – DST, the U.S. business unit of Solera Holdings Inc. and a provider of parts e-commerce ordering technology, has announced the release of TurboParts Select, an enhancement to its award-winning e-commerce tool TurboParts.

TurboParts Select combines the features and benefits of any parts e-commerce engine to enable sellers to issue one simple login to their customers, such as repair technicians, for the purchase of B2B parts. By combining all tools and digital assets into one login, TurboParts Select helps parts sellers to efficiently maintain their e-commerce orders and streamlines the maintenance of their customer base.

“This is the first tool on the market that encourages all e-commerce providers to work in a collaborative manner,” said Stan Gowisnock, president of DST. “Any program that a supplier is involved with can be combined into Select, which helps eliminate the confusion that is rampant today among parts buyers due to the large amount of different e-commerce tools available in the market.”

With TurboParts Select, parts buyers will no longer have to worry about which B2B e-commerce tool they should click on in order to participate in buying promotions or to get the right applications for the vehicle they need to repair. Turbo Select-enabled e-commerce applications are all combined under the TurboParts umbrella, making it a single choice when it comes to purchasing parts. Other new features and benefits that come with TurborParts Select include:

* Advanced Sorting – The ability to sort catalog results by part types in addition to the current sorting by manufacturer lines, cutting searching time;
* Display Enhancements – The catalog display now shows all parts results in a single screen versus the industry alternatives of versus the industry alternatives of only four or five part number results showing at a time;
* Customizable Sourcing – Advanced sourcing capabilities can optionally be enabled to automatically display the buying locations that have quantity available if the primary location has less than the requested amount on hand; and
* VIN Code Scanner – Repair technicians can scan vehicles’ VIN codes with the optional TurboParts VIN scanning app for Android or Apple mobile devices, increasing speed, accuracy and customer satisfaction.

TurboParts Select is available now. For a live demo, visit DST at this year’s AAPEX Show, Nov. 4-6 at booth No. 6016 (upper level).

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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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