DENSO Receives 11 GM Supplier Quality Excellence Awards Worldwide

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DENSO Receives 11 GM Supplier Quality Excellence Awards Worldwide

Counterman Staff
By Counterman Staff
Published:
Five DENSO plants in North America take home GM’s highest award for supplier quality.

 

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SOUTHFIELD, Mich. ― DENSO received 11 General Motors (GM) Supplier Quality Excellence awards worldwide for its efforts in 2014. The award, which is GM’s highest global award for supplier quality, recognizes production plants and facilities that meet a stringent set of quality performance criteria.

“Quality is the foundation of DENSO, and to be recognized by General Motors is a great honor,” said Scott Crockett, director of quality for DENSO International America Inc., DENSO’s North American headquarters. “Without our employees’ great attention to detail and hard work, we wouldn’t be able to achieve these levels of quality and receive multiple awards.”

In North America, the following DENSO locations were recognized:
•DENSO Manufacturing Tennessee Inc. – Plant 201 in Maryville, Tenn., (third consecutive year)
•DENSO Manufacturing Tennessee Inc. – Plant 101/102 in Maryville, Tenn.
•DENSO Manufacturing Athens Tennessee Inc. in Athens, Tenn.
•DENSO Mexico S.A. de C.V. – Guadalupe Plant in Guadalupe City, Nuevo León State, Mexico
•ASMO Greenville of North Carolina Inc. in Greenville, N.C.

Around the world, the following locations were honored:
•DENSO Corp. – Daian Plant in Inabe, Mie prefecture, Japan
•DENSO Corp. – Anjo Plant in Anjo, Aichi Prefecture, Japan
•Hamanako DENSO Co. Ltd. – Hamaden Plant in Kosai City, Shizuoka Prefecture, Japan
•DENSO Barcelona S.A. in Barcelona, Spain
•DENSO Korea Electronics Corp. in KyongNam, Changwon, Sungsangu, Oedong
•ASMO Czech, s.r.o. in Zruč nad SÁzavou, Czech Republic

The GM Supplier Quality Excellence Award was implemented in 2012 as a way to recognize the top 7 percent of product suppliers that are compliant and meet a stringent set of quality performance criteria as well as provide cross-functional support to GM. Suppliers are awarded based on their performance from July 1 through June 30 each year.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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