Jimmie Johnson Dominates At Texas, Crew Chief Chad Knaus Wins Third MOOG 'Problem Solver Of The Race' Award

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Jimmie Johnson Dominates At Texas, Crew Chief Chad Knaus Wins Third MOOG ‘Problem Solver Of The Race’ Award

Counterman Staff
By Counterman Staff
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Sponsored by Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the weekly MOOG Problem Solver award is presented to the crew chief whose car posts the greatest second-half improvement in average lap time while finishing on the lead lap.

 

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SOUTHFIELD, Mich. — Six-time NASCAR Sprint Cup champion Jimmie Johnson led 191 of 341 laps in picking up his fourth win of the season, and his crew chief, Chad Knaus, earned his third MOOG Steering and Suspension “Problem Solver of the Race” Award in Sunday’s AAA Texas 500 at Texas Motor Speedway.

Sponsored by Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp., the weekly MOOG Problem Solver award is presented to the crew chief whose car posts the greatest second-half improvement in average lap time while finishing on the lead lap. Johnson and the MOOG-equipped No. 48 Lowe’s Red Vest Chevrolet SS picked up a race-best 0.702-second per lap over the final 171 laps at Texas.

With three weekly Problem Solver wins, Knaus moves into a four-way tie for second place in the $100,000 MOOG “Problem Solver of the Year” standings with just two races remaining. His latest MOOG win came in dominating fashion, as the 48 car grabbed the lead on Lap 54 and relinquished it only as a result of green-flag pit stops over the balance of the race. Johnson fought off challenges from Jeff Gordon and Brad Keselowski, respectively, in the two attempts at green-white-checkered finishes to win his third consecutive fall race at Texas and fourth overall. The race saw a record 13 cautions, 12 of which occurred following the halfway point.

“Jimmie stayed out ahead of trouble and Chad gave him a great-handling car throughout the race,” said Tim Nelson, motorsports director for Federal-Mogul Motorparts. “They’re out of the Chase picture, but the 48 team showed they still have plenty to battle for, including the year-end MOOG Problem Solver award.”
Ryan Newman (No. 31 Chevrolet) crew chief Luke Lambert remains in the lead for the $100,000 MOOG award with four weekly Problem Solver wins, followed by Knaus, Jimmy Fennig (No. 99 Ford, Carl Edwards), Chris Heroy (No. 42 Chevrolet, Kyle Larson) and Steve Letarte (No. 88 Chevrolet, Dale Earnhardt Jr.) with three wins apiece. Five crew chiefs have two weekly MOOG wins.

MOOG Steering and Suspension is the preferred brand of professional technicians and NASCAR crew chiefs, and MOOG components are recognized as the automotive service industry’s “Problem Solver,” with innovative parts that improve on original designs by providing increased durability, enhanced performance and easier installation. NASCAR Cup champions have driven to victory with MOOG parts for an unprecedented 48 straight years.

For more information regarding the MOOG Problem Solver awards and MOOG products, visit the brand’s technician-focused www.moogproblemsolver.com website or contact your MOOG supplier. Like MOOG on Facebook atwww.facebook.com/moogproblemsolver.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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