MAHLE Service Solutions Introduces TechPRO Diagnostic Scan Tool At AAPEX 2014

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MAHLE Service Solutions Introduces TechPRO Diagnostic Scan Tool At AAPEX 2014

Counterman Staff
By Counterman Staff
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The new MAHLE Service Solutions TechPRO diagnostic scan tool was engineered so the vehicle communication interface (VCI) and software can be used with a technician’s current desktop, laptop or tablet, making it unnecessary to buy or lease extra hardware, the company says.

 

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LAS VEGAS — MAHLE Service Solutions announced TechPRO, a new, versatile, software-based, laptop or tablet-enabled diagnostic scan tool at AAPEX.

“At its core, the TechPRO diagnostic scan tool was produced to help professional technicians quickly analyze, diagnose and repair today’s sophisticated computer-controlled vehicles. It is designed to help technicians work smarter, not harder,” said Max Dull, general manager, MAHLE Service Solutions. “TechPRO is all about making technicians more efficient. For example, our new tool features the ability to decode a vehicle identification number (VIN) in one second with one click. Plus, the speed of diagnosis is measured in seconds versus minutes for competitors’ tools.”

The new MAHLE Service Solutions TechPRO diagnostic scan tool was engineered so the vehicle communication interface (VCI) and software can be used with a technician’s current desktop, laptop or tablet, making it unnecessary to buy or lease extra hardware.

Dull points out that MAHLE Service Solutions has designed TechPRO as a subscription and software-based model for lower costs instead of a large initial investment in hardware. In addition, the device is internet-based so all the latest vehicle data and software updates are downloaded automatically.

“Behind this breakthrough lies years and years of R&D and technology deployment, providing advanced diagnostic scan tool software for vehicle manufacturers,” Dull said. “Now that same powerful technology is available for use in the independent aftermarket.”

In developing TechPRO, MAHLE Service Solutions relied upon the company’s long-term experience in the field of diagnostics at the OEM level. It is now utilizing that knowledge in the development of its tool for the independent aftermarket.

Among TechPRO’s features is J-2534 pass-thru capability for reflashing and reprogramming. TechPRO also features an ergonomically engineered VCI with a bright LED light for high visibility and confirmation that the VCI is connected and communicating. Other useful functions include cylinder balance tests, compression testing, key relearn, and misfire graphing.

Dull says MAHLE Service Solutions is committed to making its diagnostic scan tool as fast, user-friendly and foolproof as possible. “We want the industry to know our scan tool is truly a game changer with its speed, ease of use and low cost of entry ownership.”

The MAHLE Service Solutions TechPRO diagnostic scan tool will be available for sale in 2015. The tool comes with a Bluetooth enabled VCI. MAHLE Service Solutions plans to make a pre-loaded tablet available upon request, for an additional cost.

In addition, MAHLE Service Solutions has announced that well-respected technicians and shop owners, Donny Seyfer, co-owner of Seyfer Automotive, Inc. in Wheat Ridge, Colo. and Bogi Lateiner, the founder and owner of 180 Degrees Automotive in Phoenix, Ariz., will serve as spokespeople for TechPRO.

MAHLE Service Solutions specializes in the development, manufacturing and distribution of automotive tools and maintenance equipment, including air conditioning service, fluid exchange and nitrogen tire inflation systems. For more information about MAHLE Aftermarket visit www.mahle-aftermarket.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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