Brake Parts Inc Raises More Than $150,000 For United Way

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Brake Parts Inc Raises More Than $150,000 For United Way

The United Way will use the funds to support 27 local health and human service agencies.

Counterman Staff
By Counterman Staff
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Brake Parts Inc. Donates To United Way

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MCHENRY, Ill. — Brake Parts Inc (BPI) raised more than $150,000 for the United Way of Greater McHenry County during its annual campaign drive that ran from early October through the end of November, it was announced today by David Overbeeke, president and CEO of Brake Parts Inc. The United Way will use the funds to support 27 local health and human service agencies in the area.

“We are pleased to partner with our local United Way chapter again this year to help build a stronger and healthier community,” said Overbeeke. “Brake Parts Inc has a long-standing tradition of community involvement and United Way holds a special place in our hearts. BPI employees raised a remarkable amount of money to help this worthy organization, and I am proud to have BPI double their donation.”

Brake Parts Inc matched the $75,000 raised by employees for a total donation of over $150,000. For their part, employees conducted special fundraising projects, including many held at the McHenry, Ill. headquarters, such as “Jeans Day” where employees paid $5 to wear jeans to work, a raffle, pizza lunch sale, bake sale, computer sale and brake sale. In addition to the fall campaign, BPI raised money through a car show held in August 2014, with the raffle proceeds going to six United Way agencies. The company is also partnering with a United Way agency through a “giving tree” to help families in the McHenry area this holiday season.

“Brake Parts Inc once again led all others in money raised for our United Way,” said Steve Otten, executive director of United Way of Greater McHenry County. “These monies will be put to use in our local community to fund programs that assist McHenry County residents in the areas of health, education and financial independence. The generosity of local corporations like Brake Parts Inc helps McHenry County residents to improve their lives in these three areas. Everyone at our United Way is grateful to BPI and its employees for their confidence in us and our mission. We will continue to strive to be the very best stewards of these donations.”

Brake Parts Inc has been the largest contributor to the United Way in McHenry County for several years and has received the Landmark Award three times. The Landmark Award was created in 2011 and is reserved for companies who reach an outstanding level of success by raising $100,000 or more during their United Way campaign.

For more information on the company, visit www.brakepartsinc.com.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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