Advance Auto Parts Promotes Tammy Finley To Executive Vice President, Human Resources And General Counsel

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Advance Auto Parts Promotes Tammy Finley To Executive Vice President, Human Resources And General Counsel

In her new role, Finley will continue to lead Advance’s human resources strategies and functions.

Counterman Staff
By Counterman Staff
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Advance Auto Parts, Tammy Finley

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ROANOKE, Va. — Advance Auto Parts Inc. today announced that Tammy Finley has been promoted to executive vice president, human resources and general counsel. In her new role, Finley will continue to lead Advance’s human resources strategies and functions.  She will also assume responsibility for legal, risk services and government affairs functions and will serve as corporate secretary for the organization. Finley will report to Darren Jackson, CEO, and will continue to be based in Roanoke, Va.

“I am excited to promote Tammy to executive vice president, human resources and general counsel,” said Jackson. “Tammy’s leadership, track record of performance and breadth of experience in our legal and human resource organizations is a proven asset to our team. Tammy has also played a significant role in the Roanoke community through Advance’s numerous charitable and business partnerships and will continue to do so going forward.”

Finley joined Advance in 1998 and most recently served as senior vice president, human resources. Prior to that, she served as vice president, employment counsel and government affairs; vice president, staffing and team member relations; and assistant vice president, human resources. Prior to joining Advance, Finley was a labor and employment attorney with The Center for Employment Law, PC, and also served as a staff attorney with the Virginia Supreme Court. Finley received her law degree from the Marshall-Wythe School of Law at the College of William and Mary. She received her undergraduate degree from Virginia Tech.

Finley currently serves on several community and professional boards, including the Virginia Chamber of Commerce Board of Directors and Executive Committee, the Taubman Museum of Art Board of Trustees and Executive Committee, the Virginia Western Community College Educational Foundation Board of Directors, the Downtown Roanoke Inc. Board of Directors and the Foundation for Roanoke Valley Board of Directors.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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