ReMaTec2015 Visitor Registration Now Open

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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ReMaTec2015 Visitor Registration Now Open

Larger and with more visitors and exhibitors than ever before, this year’s show is filling not one but two of the large exhibition halls at the Amsterdam RAI exhibition center.

Counterman Staff
By Counterman Staff
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AMSTERDAM – ReMaTec2015 Amsterdam has now opened its online visitor registration at rematec.com. The Amsterdam-based ReMaTec remanufacturing show’s eighth edition is taking place June 14-16, 2015. The show has changed its entrance policy, still allowing visitors to register for free, provided they do this prior to June 5, 2015.

Larger and with more visitors and exhibitors than ever before, this year’s show is filling not one but two of the large exhibition halls at the Amsterdam RAI exhibition center. More than 175 exhibitors are confirmed and a total number of 225 companies are expected to take part – a 20 percent increase over 2013 numbers. With exhibitors from at least 22 different countries, the show offers a truly international platform for those involved in the remanufacturing industry to meet and do business, event organizers say.

“This year, there are even more advantages to pre-registration,” said Sanne van Dartelen, marketing communications manager for the show. “As in previous editions, early registration means you receive all the latest information and updates on the show straight to your inbox, and it also allows you to book free public transport from the airport to the show.”

There is a new entrance policy for this year’s show as well, van Dartelen said. “As the show is bigger than ever before, we are trying to manage visitor numbers in order to guarantee the best possible experience for both visitors and exhibitors. Visitors are still able to register for free entrance badges, but only provided they register their visit prior to June 5, 2015. Between June 6-13, 2015, online visitor registration will now be charged at EUR 40 and registration during the show will be charged at EUR 70. So it really pays to register early.”

Click here to register for ReMaTec 2015.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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