ALLDATA Manage

ALLDATA Manage Online Now Includes Five New Parts Catalogs, New Scheduling Features

ALLDATA says users also can better manage bay productivity with the new Advanced Scheduler feature, and enhance profitability with new price matrix features and job authorization prompts.

ALLDATA

ELK GROVE, Calif. ALLDATA Manage Online users can now order parts from AutoCat+, Epicor (IAP), Federated Autoi, TurboParts (DST) and WHI directly from Manage Online, in addition to the option of ordering parts from AutoZone. ALLDATA says users also can better manage bay productivity with the new Advanced Scheduler feature, and enhance profitability with new price matrix features and job authorization prompts.

According to ALLDATA, the new advanced scheduler offers enhanced functionality and personalization to make it simple and intuitive to manage bay and technician scheduling. Simply create a work order, select a few parameters (customizable to your shop’s needs) and drag-and-drop to the calendar. The length of time needed for the diagnosis or repair is automatically booked, and you can select the bay or tech to assign it. Color coding shows where the vehicle is in the process – diagnosis, repair, parts on site, vehicle on site – whatever designations best smooth your workflow. And, you can see at a glance what days are booked solid and which days have time available, allowing you to quickly notify customers of timing for drop offs and pick-ups.

Users also can enable a job authorization prompt to ensure customers have agreed to estimates and authorized work. Enhanced pricing options are now available through the new price matrix, allowing shops to better manage pricing and profitability, ALLDATA says.

For more information about ALLDATA and ALLDATA Manage Online, visit http://www.alldata.com/alldata-manage-online or call 800-697-2533.

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair