National Performance Warehouse Makes New Acquisition

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National Performance Warehouse Acquires Time Automotive Distributors’ Salt Lake, Boise Locations

This will be the third location NPW has added to its roster since the start of 2015.

Counterman Staff
By Counterman Staff
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MIAMI – In its second acquisition announced this week, National Performance Warehouse (NPW) has acquired Time Automotive Distributors’ Salt Lake City and Boise, Idaho, locations. This will be the third location NPW has added to its roster since the start of 2015.

Two months ago, NPW completed its purchase of Racer’s Equipment Warehouse in Rhode Island and earlier this week the company announced its deal with the Frank Edwards Co. While Frank Edwards has been around for a century, Time Distributors is relatively “young,” NPW said, having marked 50 years in business in 2014. The company operates from multiple facilities and the Salt Lake City facility will be consolidated into Frank Edward’s fully automated facility in West Valley City, Utah. This will allow the customers of both Frank Edwards and Time Automotive Distributors to be able to combine orders for a single delivery.

Time is a distributor of performance and truck accessories, which when combined with the traditional business of Frank Edwards will have the operation mirroring other NPW locations where customers can purchase virtually all their automotive needs, NPW says.

Larry Pacey, president and CEO of NPW, commented, “I can’t believe that businesses in two different categories in the same area became available as close in geography and time as this did. The ability to be able to consolidate facilities, systems and personnel really will help in making this territory very viable quickly. I hope some of our other irons in the fire result in the same kind of symmetry.”

In response to the deal, Time’s President Trent Lowe, stated, “It is tough to be just a regional player. We see as well as the folks at NPW that buying power, cost reductions, systems, having what sells and access to service customers across the continent are what it will take to thrive. I believe this a good move at the right time and look forward to being a part of the NPW team.”

The National Performance Warehouse Companies now operates 12 distribution centers in the U.S. and Canada: four facilities in Florida: Miami (two), Ft. Lauderdale, and Tampa; Ajax, Ontario, Canada; Warwick, Rhode Island; three facilities in California: Vernon, Sacramento and San Jose; and soon two in Salt Lake City, and one in Boise, Idaho.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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