Record360 Offers Property Inspection, Asset Condition Reporting For Auto Body And Repair Shops, Other Businesses

Record360 Offers Property Inspection, Asset Condition Reporting For Auto Body And Repair Shops, Other Businesses

Record360, with customers including Able Freight, Quixote, Penske Jaguar Land Rover and Road Machinery, LLC, yields financial savings for companies in a variety of industries, such as equipment rentals, property management, dealerships, auto/body shops, transportation, etc., that need to track assets, property, project and production milestones and inventory, the company says.

Record360_car damage image

SEATTLE — Record360, founded by former rental industry executives, has revealed its patent-pending property inspection and asset condition reporting dashboard and mobile app. Record360 simplifies and automates how companies manage asset condition reporting, and gives their customers the confidence, comfort, and peace of mind that they are fully protected against liability and/or additional fees for damage they did not cause when renting equipment, vehicles, property and other gear, the company says.

Record360, with customers including Able Freight, Quixote, Penske Jaguar Land Rover and Road Machinery, LLC, yields financial savings for companies in a variety of industries, such as equipment rentals, property management, dealerships, auto/body shops, transportation, etc., that need to track assets, property, project and production milestones and inventory, the company says.

Whether renting, sharing or simply documenting, Record360 provides high-quality, time-stamped, geo-tagged records of property at the time of exchange. Individuals or entire teams can capture and view asset condition records from anywhere from their tablet or smartphone.

“We have been using Record360 to document customer vehicles and virtually eliminated the problem of customers claiming damage while their vehicles are in for repair, and are seeing real savings in damage claims. Record360 has become an integral part of our process and is appreciated by both our staff and our customers,” said Todd Primo, service manager, Penske Jaguar Land Rover.

Just a few clicks on a mobile device are needed to capture video, images, highlights and necessary annotations to document the condition of an asset. An enterprise dashboard offers customizable workflow across a broad range of use cases — with completely adaptable architecture and all data stored in the cloud for easy access and sharing.

Record360 is available for iOS v7.0+, and on Samsung Tab 4, Samsung Tab Pro, Google Nexus Tablet, and most Android 4.4+ devices, with Samsung Galaxy S support coming soon.

For full enterprise product information, please click here. Key enterprise features include:

  • Customizable for a variety of business applications, processes, and industries
  • Manage all users and locations with a single web dashboard for real-time transparency
  • Simple to implement in single or multiple locations, easy to train additional staff
  • Multiple data points available for reporting, analysis, and workflow efficiencies
  • Custom notes/set up one-tap using your own terms/language for damage and flaws
  • Accurate VIN scanning, automatically capturing extended vehicle specifications

“Billions are lost each year in damages missed during the exchange of property, vehicles and equipment, while countless damage disputes impact relationships, customer satisfaction, and cause negative press. Asset condition and claims management processes dependent on paper or low-fidelity digital reporting are clearly outdated and Record360 fills the gap with a modern solution,” said Shane Skinner, Record360 CEO.

Record360 is also available as a free iOS and Android application for consumers who also want protection against liability when renting or sharing autos, vacation homes, apartments, etc. Documenting the condition of the asset is as easy as shooting a selfie.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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