AAPEX 2015 To Feature NARSA Heat Transfer And Mobile A/C Pavilion

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AAPEX 2015 To Feature NARSA Heat Transfer And Mobile A/C Pavilion

The 2015 NARSA Heat Transfer and Mobile A/C Pavilion exhibitors include a global array of radiator and A/C component suppliers, as well as makers of machinery, chemicals, tools and materials to manufacture radiators and condensers.

Counterman Staff
By Counterman Staff
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LAS VEGAS — NARSA – The International Heat Transfer Association – has announced that the NARSA Heat Transfer and Mobile A/C Pavilion will return as a featured pavilion at AAPEX 2015, Nov. 3-5 at the Sands Expo in Las Vegas. Professionals will find a diverse selection of radiators, cooling parts, as well as air conditioning components for cars and trucks in the 14,000-square-foot NARSA pavilion located on Level II of the Sands.

“Not all radiators are created equal. Not all your customers’ needs are either. The automotive aftermarket is all about choices. So is the 2015 NARSA Heat Transfer and Mobile A/C Pavilion at AAPEX,” said NARSA Executive Director Wayne Juchno. “For more than 100 years, the automotive aftermarket has been providing motorists with choices for parts and service like no other industry.

“For professional service and parts providers, success is often based on giving consumers real choices, fast and efficiently. Choices that make sense to the consumer and for the business professionals who are serving them. Consumers need dependable and affordable transportation. There are levels of quality to meet the needs of many levels of the market from top quality to value lines,” added Juchno.

The 2015 NARSA Heat Transfer and Mobile A/C Pavilion exhibitors include a global array of radiator and A/C component suppliers, as well as makers of machinery, chemicals, tools and materials to manufacture radiators and condensers. Sixty-six different companies from North America, Asia, Europe and the Middle East make up this year’s pavilion.

NARSA also will hold its 61st Annual Convention during AAPEX 2015 featuring NARSA’s Cooling System Appreciation Reception on Nov. 3 at Harrah’s Las Vegas. Open to AAPEX registered buyers of cooling system products, the Cooling System Appreciation Reception offers a low-key enjoyable atmosphere to network with many of the NARSA member exhibitors and fellow industry professionals.

To find out how to attend this event, go to www.narsa.org.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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