Snap-on Introduces MIG160i Welder

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Snap-on Introduces MIG160i Welder

An inverter-style wire-fed synergic MIG welder, the MIG160i features an easy-to-read LCD panel which displays welding parameters such as current, voltage, recommended thickness, wire speed and wire diameter and a multi-function knob navigates menu selections.

Counterman Staff
By Counterman Staff
Published:


Snap-on_MIG160i_imageKENOSHA, Wis. — ­The new Snap-on MIG160i is an innovative welder designed to work with new materials found in today’s fuel efficient vehicles. The MIG160i provides versatility and capability to weld various material types.

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“As automobile manufacturers move to lighter and stronger materials in order to meet to meet fuel economy standards, technicians must consider the equipment they use to repair these vehicles,” says Mike DeKeuster, product manager for Snap-on. “The MIG160i is a versatile welder that can be used for on a variety of material types, most notably high-strength steel and aluminum which is becoming more common in the body shop industry.”

Multiple synergic curves provide technicians with a library of pre-programmed settings to quickly set up and weld various material types and thicknesses with ease, which reduces repair time and increases productivity. As a benefit, the LCD screen on the MIG160i provides the technician with the ideal parameters for each specific material type and thickness. The MIG160i MIG welds steel and stainless steel, MIG brazing of high-strength and Boron steels with copper-silicon wire and MIG welds 5356 and 4047 aluminum with an optional torch kit.

“Technicians in the body shop industry like the quick set up time of the MIG160i. Within a short amount of time they can go from MIG brazing of high-strength steel to MIG welding aluminum, without having to consult a chart or manual. The machine provides all of the information for the technician in order to set the machine up and weld right on the LCD screen. Another great feature of the MIG160i is built-in compensation that automatically makes micro adjustments to the current and voltage settings as the technician is welding. This helps maintain a uniform weld bead and ideal penetration for each given situation,” says DeKeuster.

 

An inverter-style wire-fed synergic MIG welder, the MIG160i features an easy-to-read LCD panel which displays welding parameters such as current, voltage, recommended thickness, wire speed and wire diameter and a multi-function knob navigates menu selections.

 

Customers can learn more about the new Snap-on MIG160i Welder by contacting their participating Snap-on franchisee, visiting www.snapon.com or calling toll free 877-SNAPON-4 (877-762-7664).

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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