SC-integrity Inc. (LoJack SCI) Announces Service To Defeat Fictitious Pick-up Threats In The Supply Chain

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SC-integrity Inc. (LoJack SCI) Announces Service To Defeat Fictitious Pick-up Threats In The Supply Chain

SafeLaunch arms mobile devices with unique image and data capture capabilities for each dock door shipment, the company says.

Counterman Staff
By Counterman Staff
Published:

LOJACK SCIRICHARDSON, Texas — LoJack SCI, the leading provider of supply chain visibility, integrity, and monitoring solutions, announces a new platform product that acquires and stores comprehensive information in real-time at the critical point of shipment for end-to-end visibility of cargo movements and deterrence of criminal activity. SafeLaunch arms mobile devices with unique image and data capture capabilities for each dock door shipment. Confidence in the end-to-end integrity of your supply chain shipments starts from the origin.  LoJack SCI’s SafeLaunch streamlines the capture of unique, customizable information to deter fictitious pick-ups, assure secure shipments, and enable consistent adherence to procedures.

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SafeLaunch is a premium mobile portal for gathering shipment information at the origin and streamlining the shipping experience.  The portal simplifies the capturing of driver and truck / tractor / trailer details (such as asset id numbers, license numbers, and plate numbers) with the ability to take photos of the driver, truck, tractor, trailer, and load.  All data elements are attached to the specific shipment in LoJack SCI’s SC iOn Command portal.  Once entered, the data can be accessed at any time, in the present or for future needs.

In addition, the driver agrees to stay within the bounds of specific rules established by the shipper to ensure optimal supply chain integrity.

“We are pleased to announce the SafeLaunch product that expands the risk protection envelope directly to the origin. When coupled with a comprehensive set of risk reducing practices while shipments are in transit and 24/7/365 monitoring, the threat of loss due to criminal or inefficient cargo movements is greatly reduced or even eliminated,” said Ted Wlazlowski, president and CEO of LoJack SCI.

LoJack SCI will be unveiling this unique integrated solution during the Retail Supply Chain Conference 2016 (hosted by the Retail Industry Leaders Association – RILA) in Grapevine, TX, Feb. 28, 2016 – March 2, 2016.  The retail sector is especially targeted for the nefarious fictitious pick-up scheme.

For information on how to get started with SafeLaunch and SC iOn Command portal, contact the company’s sales and marketing team at [email protected] or call (214) 612-7000.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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