Aftermarket Auto Parts Alliance Shareholder Now Able To Integrate Multiple Services Across All Locations For Increased Business Efficiency

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Aftermarket Auto Parts Alliance Shareholder Now Able To Integrate Multiple Services Across All Locations For Increased Business Efficiency

Automotive Parts Headquarters is using the Epicor Vision solution to fully integrate multiple technology platforms and services within its headquarters location.

Counterman Staff
By Counterman Staff
Published:

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AUSTIN, Texas — Epicor Software Corp. announced that Automotive Parts Headquarters, a third-generation, family-owned automotive parts wholesaler and retailer based in St. Cloud, Minn., has upgraded to theEpicor Vision business management solution to meet its enterprise resource planning (ERP) business growth and technology needs. Epicor Vision software is a comprehensive distribution management solution utilized by several leading multi-location distributors of motor vehicle components.

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A shareholder of the Aftermarket Auto Parts Alliance, Automotive Parts Headquarters is using the Epicor Vision solution to fully integrate multiple technology platforms and services within its headquarters location. According to Dennis Gregory, chief operating officer of Automotive Parts Headquarters, the new software should enable enhanced visibility and control across each operational area for increased efficiency and a superior customer experience.

“The system we were operating was an excellent system, but was written around 1980. A lot of the new technology we have now was not envisioned at that point,” Gregory said. “With the Epicor Vision solution, we knew we could integrate our accounting system, have a tighter integration with our customer relationship management system, our databases and more.”

Seeking a solution that would allow for increased integration was a priority for the company, as it would allow employees to be more productive, according to Gregory. He cited the Vision software’s tight integration with Epicor Compass analytics, which offers more team members broader access to critical business performance data.

“Dennis and his team learned the value and competitive power the Vision software provides, and they did an outstanding job of preparing for and completing the implementation,” said Scott Thompson, vice president, automotive, analytics and content, Epicor Americas. “It is exciting to watch a leading channel partner position itself for enhanced competitive advantage and long-term growth.”

Gregory credited his IT and core teams with making the integration successful. The teams worked for two years in analyzing and determining pain points associated with their existing solution and speaking with users of the Vision software and those using competing solutions. He pointed to the teams’ enthusiasm to learn the capabilities of Vision software as a leading reason for the comparatively fast, trouble-free implementation.

Epicor Vision software is a powerful enterprise solution that includes world-class customer relationship management (CRM) tools, a centralized database, highly advanced price management and inventory capabilities, comprehensive “central services” functionality, integrated accounting and other features that help drive sales, operational efficiency and customer satisfaction. The solution also includes a comprehensive “three-way match” feature that helps users quickly identify and reconcile discrepancies between purchase orders, advance shipping notices, receivers and vendor invoices.

To learn more about Epicor Vision software, please contact your Epicor representative, call Epicor toll-free at 888-463-4700 or email [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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