Tenneco Launches Free 'Servicegram' Technical Fliers From Monroe, Walker Brands To Support Industry Partners

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Tenneco Launches Free ‘Servicegram’ Technical Fliers From Monroe, Walker Brands To Support Industry Partners

These free, monthly technical fliers will provide automotive service professionals and counter professionals with valuable insight into two of the industry's premier brands.

Counterman Staff
By Counterman Staff
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MONROE, Mich. —  Tenneco has announced the launch of its new Monroe Shocks and Struts Servicegram and Walker Emissions Control Servicegram. These free, monthly technical fliers will provide automotive service professionals and counter professionals valuable insight into two of the industry’s premier brands.

Also available in French and Spanish, the new Servicegrams deliver timely technical product insight, common service bay procedures and troubleshooting techniques and tips. The current Monroe Servicegrams include topics such as “What Does No or Slow Rod Extension Mean for My Replacement Shock/Strut” and “The Use of Specialized OE Spring Technology on Strut Assembly Repairs.” For Walker, the latest Servicegram topics include “Make Exhaust Less Stressful” and “Lost Productivity Due to Converter ‘Break In.’”

“We are excited to bring this technical information to our customers and trade partners,” said Denise Hanefeld, brand manager, Tenneco. “These new Servicegrams will provide easily understandable tips and procedures in a format that is convenient and quick for the technician or counter professional who is on the move.”

Published monthly and available electronically, Monroe and Walker Servicegrams will provide hands-on learning through step-by-step how-to articles, relevant technical tips and more. To sign up to receive either flier, please contact your Monroe or Walker sales representative

To learn more about Monroe ride control products or Walker emissions control products, please contact your Monroe, Walker or Tenneco representative, and visit www.Monroe.com or www.WalkerExhaust.com.

Tenneco is an $8.2 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 30,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive and commercial vehicle original equipment markets and the aftermarket. Tenneco’s principal brand names are Monroe, Walker, XNOx and Clevite Elastomer.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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