The Network, VIPAR Heavy Duty And Automotive Parts Associates Join Nexus Automotive International S.A.

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The Network, VIPAR Heavy Duty And Automotive Parts Associates Join Nexus Automotive International S.A.

N! is a global aftermarket program group that first entered the North American aftermarket last year with the selection of the Automotive Distribution Network.

Counterman Staff
By Counterman Staff
Published:

The Automotive Distribution Network (the Network), VIPAR Heavy Duty – including the VIPAR Family of Companies – and Automotive Parts Associates have joined Nexus Automotive International S.A. The Network, VIPAR, and APA are the exclusive partners for Nexus Automotive International SA (N!) in the North American market.

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Nexus Automotive - LogoN! is a global aftermarket program group that first entered the North American aftermarket last year with the selection of the Automotive Distribution Network.

“The Network has enjoyed its brief association with Nexus Automotive International through meetings with their worldwide partners. The ability to share resources and information has proven valuable as the global aftermarket continues to shrink,” said David Prater, president of the Network. “From the onset, we saw N! as an opportunity to formalize some new relationships and begin working closer together on an international level. We are extremely excited that VIPAR Heavy Duty and APA have joined us as members.”

“VIPAR Heavy Duty is pleased to be a member of Nexus Automotive International S.A. Nexus will provide a platform for real and meaningful collaboration with other industry leading companies at an all new level,” said Chris Baer, executive vice president, VIPAR Heavy Duty. “Nexus plugs the VIPAR Family of Companies into a highly innovative global commercial vehicle community while allowing us to stay focused on our North American strategies and markets.”

“The automotive aftermarket continues to rapidly change and is doing so on a global scale as never before. This change is virtually disintegrating boundaries that the automotive aftermarket has traditionally known and operated in. APA is very excited to become a member of Nexus in order to bring value to its members. A key component of that value proposition will be taking advantage of the synergies available between all members throughout the markets they serve,” said Gary Martin, president and CEO of Automotive Parts Associates.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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