Big Cash And Prizes Await At ISN's Tool Dealer Expo 2016 In Orlando

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Big Cash And Prizes Await At ISN’s Tool Dealer Expo 2016 In Orlando

Attendees will experience valuable industry training, get a first look at new and exclusive tool launches and have access to more than $1.5 million dollars in cash and prizes being given away.

Counterman Staff
By Counterman Staff
Published:

isn-logoLAKELAND, Fla. —  Get ready! ISN’s Tool Dealer Expo 2016 is coming June 24 and 25, 2016, at the Gaylord Palms Resort in Orlando, Florida. You do not want to miss the industry’s largest tool and equipment distributor event. As an attendee, you will experience valuable industry training, get a first look at new and exclusive tool launches and have access to more than $1.5 million dollars in cash and prizes being given away. You can expect growth for your business by attending Tool Dealer Expo 2016.

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ISN invites tool distributors to come grow their business with education and spectacular savings and also enjoy a weekend of entertainment and fun in the No. 1 family vacation destination in the world, Orlando, Florida. ISN provides complimentary transportation to and from the Orlando International airport. ISN hosts the event at the Gaylord Palms Resort, with fabulous onsite restaurants, amazing pool areas, beautiful rooms and the lush gardens in the Atrium. Check out the complimentary spa courtesy of Tool Dealer Expo to enjoy a massage or manicure, they also offer hair and make-up services. Come work, come play.

Screen Shot 2016-05-13 at 11.46.06 AMMore than 170 manufacturers partner with Integrated Supply Network (ISN) to host this extraordinary event. They bring in their best trainers for you to attend any of our 40+ training forums on topics like diagnostics, marketing, sales, and business development to help you grow your business. They launch new products seen for the first time at this event giving you a competitive advantage in the market place. They also sponsor incredible prizes you have a chance to win.

This year we will have a 2016 Jeep Wrangler from Irwin, $15,000 in cash prizes from Ingersoll Rand, a 2016 Chevy Camaro from Wilton/Jet, a 2016 Polaris Rzr from JS Products/Steelman, a $10,000 cash prize from Lincoln/SKF, a 2016 Chevy Silverado courtesy of Tool Dealer Expo, a 2016 Mazda Miata convertible courtesy of Tool Dealer Expo and a 72” RX Series Extreme Tools tool box (more prizes may be added by the event date and can be subject to change). Participating vendors will be offering Cash Back and Nuclear Deals to help you put your best foot forward out in the market. We close the event Saturday night with the Tool Dealer Expo banquet for attendees to enjoy great food, live entertainment from Betty Who and award the big cash and vehicle prizes.

This is a great opportunity to position your business for the future with continued education and working directly with others in the automotive aftermarket tool and equipment business.

Register now by contacting your ISN sales representative. All ISN customers and new customers are welcome.

www.toolweb.com/events

www.mobiledealer.com/events

Date: June 24-25, 2016

Contact: ISN Sales Representative
1-800-966-8478 – Mobile Distributors
1-800-491-8665 – Stationary Distributors

Location: Gaylord Palms Resort
6000 W. Osceola Pkwy
Orlando, FL 34746
Group Reservations: 407-586-0000
Use Event Code: ISN Expo 2016
For a special room rate of $139/night

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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