Bond Auto Parts Awards Top Vendors At Annual Management Leadership Expo

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Bond Auto Parts Awards Top Vendors At Annual Management Leadership Expo

Each year, Bond Auto recognizes its suppliers for their accomplishments in support of the Bond Auto Parts mission.

Counterman Staff
By Counterman Staff
Published:

Bond Auto PartsBARRE, Vt. — Bond Auto Parts Inc. has given awards to several of the company’s vendors at the annual Bond Auto Parts Manager’s Leadership Expo held in Stowe, Vermont.

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Every 18 months, Bond hosts all of its managers and key sales people for this event which delivers competitive advantages to its team by aligning training, customer service, vendor interaction and team building activities to help them better succeed in their local markets. Each year, Bond Auto recognizes its suppliers for their accomplishments in support of the Bond Auto Parts mission. “This event is the culmination of all the hard work that both our vendors and staff put into making Bond Auto the best in our business” stated Craig Bond, president of Bond Auto Parts Warehouse.

Bond Auto Parts works very closely with many vendors on a daily basis to help provide the best inventory for its store locations.  Bond is honored to award their top vendors with the following awards:

Parts Master Vendor – Alliance Parts Warehouse

For providing overall support including, but not limited to, product quality packaging, manpower, shipping performance, customer service, marketing support and training.

Retail Vendor – East Penn

For providing overall support to help Bond Auto Parts attain a greater retail marketshare.

Paint, Body & Equipment – PPG Industries

For providing support at all levels, to help Bond Paint & Body reach its overall goals.

Customer Service – Spectra Premium Industries

For providing outstanding support at all levels to help Bond Auto reach its goals.  These include, but are not limited to, warranty issues, technical support and overall response time.

Training Support – Standard Motor Products

For providing outstanding training support and opportunities to help make Team Bond Auto Parts more knowledgeable.

Outstanding Technology Support – Dorman Products

For suppling technology to increase Bond Auto Parts sales and profits, enhance efficiency and reduce costs and provide differentiation and a competitive advantage in the marketplace 

Logistics Vendor – BBB Industries/Vision-OE

For providing quality of shipment, electronic documentation, two-way communication and meets delivery expectations.

Marketing Support – Tenneco Inc.

For providing outstanding pull-through marketing programs/promotions and financial assistance to help Bond Auto Parts attain a greater marketshare.

Manpower Support – WIX Filtration Products

For providing outstanding field support at all levels, including dealer sales calls, and has personnel that are knowledgable about their products and programs.

Shining Star – Timken

Recognizes overall excellence exhibited by vendor partner.

Diamond Award – MevoTech

Provides customer service, change over support, marketing and sales assistance and strong support from its sales representatives.  The recipient excels in knowing its category and its needs.

Vendor of the Year Award – Gates Corp.

Most valued vendor partner that helps Bond Auto Parts achieve our overall business goals.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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