Connect, Collaborate And Create At 2016 AASA Technology Conference

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Connect, Collaborate And Create At 2016 AASA Technology Conference

Aftermarket professionals will gather at the conference to discuss major emerging technology trends, compare ideas, develop connections with the leading technology executives in the aftermarket and gain strategies to seize opportunities in technology developments.

Counterman Staff
By Counterman Staff
Published:

Make plans now to attend the 2016 AASA Technology Conference, slated for Sunday, Oct. 2 through Wednesday, Oct. 5 in Clearwater, Fla. – sure to be the largest in the event’s history.

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Aftermarket professionals will gather at the conference to discuss major emerging technology trends, compare ideas, develop connections with the leading technology executives in the aftermarket and gain strategies to seize opportunities in technology developments. Attendees will include IT/IS, engineers, data managers, customer service, web developers and marketing from suppliers, warehouse distributors, retailers and technology providers.

New for 2016: Live On-Vehicle Technology Demonstrations

Experience creative technologies that connect vehicles with motorists with repair shops and in some cases with the traditional aftermarket supply chain.

Demonstrations scheduled to date include:

  • Huf North America: Dongle and mobile app for TPMS applications
  • Innova Electronics: Telematics for fleets and repair shops
  • Mechanic Advisor: Dongle and mobile app for consumers and repair shops
  • SHIFTMobility: Telematics-coded e-commerce application
  • Voyomotive: Dongle and mobile app for consumers

Conference Thought Leadership

The 2016 AASA Technology Conference will continue the event’s tradition of thought leadership on the cutting edge technologies transforming the aftermarket today delivered by subject matter experts and industry leaders. Topics will include:

  • KEYNOTE: “Smart Phones Will Streamline IAM Supply Chain,” Pavana Jain, CEO & Co-founder, SHIFTMobility
  • KEYNOTE: “Connected Car Functionality for Today’s Vehicles,” Sascha Simon, Founder & CEO, Driversiti
  • “State of Global Vehicle Data,” Jürgen Buchert, CEO, TecAlliance
  • “New Concept for Managing Vehicle and Telematics Data,” Alan Chakra, Director, Wipro
  • Technology Tracks for Marketing/B2B, IT and Heavy Duty

More details about the 2016 AASA Technology Conference are available here.

Confirmed sponsors to date for the event are: Pricedex Software, Automotive Distribution Network, HDA TruckPride, Corcentric, Epicor, Experian, OptiCat and Stibo.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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