MEYLE Engine Mounts Are Making Their Debut In Truck Racing

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MEYLE Engine Mounts Are Making Their Debut In Truck Racing

Kicked off in late April, the 2016 FIA European Truck Racing Championship is finally on – with MEYLE truck engine mounts in the line-up.

Counterman Staff
By Counterman Staff
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HAMBURG, Germany — Hamburg-based manufacturer Wulf Gaertner Autoparts supplies the independent aftermarket with premium-grade MEYLE and MEYLE-HD spare parts for commercial vehicles. The comprehensive range of products also includes some 50 different engine mount applications. Testifying to the parts’ superior quality MEYLE engine mounts for commercial vehicles are debuting on the race track.

Kicked off in late-April, the 2016 FIA European Truck Racing Championship is finally on – with MEYLE truck engine mounts in the line-up. Fitted on the “tankpool24” race truck, the MEYLE parts are making their debut in truck racing. “The operating conditions in motor racing are extremely demanding, calling for extremely durable parts”, says Norbert Kiss, reigning European Champion for the second year running and one of the team’s experienced drivers. Above-average engine speeds and excessive heat put the part materials under considerable stress. “In previous racing seasons, MEYLE brake discs and pads have already testified to their extraordinary strength – now MEYLE engine mounts have impressed us with their equally high quality”, explains André Kursim, the team’s second driver.

“As partners in technology our in-house engineers maintain an on-going dialogue with team’s technicians, allowing us to put the MEYLE engine mounts to the test under racing conditions”, says Sven Nielsen, Head of Strategic Product Development at MEYLE. “The findings are fed straight back to the development process of MEYLE truck engine mounts”, says Nielsen describing the benefits of this bi-directional knowledge transfer. This allows MEYLE’s engineers to scrutinize material quality and part performance when put to extremes and use the results to make continual improvements. “Naturally, our customers benefit from the technical expertise developed under race conditions. After all, we supply the team with exactly the same engine mounts we ship to our customers from our warehouse – there is absolutely no difference”, Nielsen continues.

Only highest-grade rubber compounds and casing materials are used for the production of MEYLE engine mounts to make the parts last longer and perform reliably under the dramatic static, dynamic and thermal stresses to which engine mounts are exposed. The range of MEYLE truck spare parts features repair solutions from the chassis & steering, suspension & damping and cooling and brakes product groups.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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