Federal-Mogul Motorparts Announces Latest Class Of Automotive Technology Scholarship Winners

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Federal-Mogul Motorparts Announces Latest Class Of Automotive Technology Scholarship Winners

The company established the scholarship program, open to qualified full- and part-time students who are studying to become professional automotive technicians, in conjunction with the launch in 2015 of the Garage Gurus technical education network.

Counterman Staff
By Counterman Staff
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SOUTHFIELD, Mich. – Federal-Mogul Motorparts has announced the latest class of 12 future automotive service professionals who will receive a combined $30,000 in scholarships for the 2016-2017 academic year. The company established the scholarship program, open to qualified full- and part-time students who are studying to become professional automotive technicians, in conjunction with the launch in 2015 of the Garage Gurus technical education network. Motorparts is a division of Federal-Mogul Holdings Corp.

The 12 automotive technology students who will receive financial assistance from Federal-Mogul Motorparts during the upcoming academic year are:

  • Jacqueline Carey, Manchester, N.H., Manchester Community College
  • Jacob Crum, Columbia, Mo., Ranken Technical College
  • Rich Dao, Columbia, Mo., Ranken Technical College
  • Robert Judy, Shanks, W.V., University of Northwestern Ohio
  • Christopher Juez, Greenacres, Fla., Palm Beach State College
  • Aaron Kullander, Libertyville, Ill., College of Lake County
  • Dennis Logston, Crab Orchard, Neb., Southeast Community College
  • Michael McCrain, Thornwood, N.Y., Morrisville State College
  • Evan Randazzo, Lacey, Wash., South Puget Sound Community College
  • Patrick Rowe, Dillon, S.C., NASCAR Technical Institute
  • Anthony Tedesco, Turner, Maine, Universal Technical Institute
  • Christian Wilson, Sanford, Fla., Seminole State College

“We recognize the critical importance of attracting and supporting each new generation of automotive service professionals,” said Brent Berman, director, training and consumer experience, Federal-Mogul Motorparts. “Our scholarship program for future techs complements the comprehensive Garage Gurus technical education platform available to current technicians, shop owners and other industry professionals in major markets across North America.”

“Winning (the scholarship) gives me an opportunity to finish college, where I might not have been able to afford it before,” said Jacqueline Cary, whose career goals include owning and operating a vehicle service business that will cater to the needs of female motorists.

Christian Wilson, who has worked at a small shop while attending Florida’s Seminole State College, said the Federal-Mogul Motorparts scholarship “takes a huge weight off my shoulders.  My boss’s wife told me about the program and I think my hard work and success really helped me win.”

Tuition assistance will help scholarship recipient Evan Randazzo set aside funds for another important career investment – purchasing tools. “That will help me be more prepared for when I graduate and am ready to enter the workplace,” he said.

Federal-Mogul Motorparts’ Garage Gurus is a first-of-its-kind technical education network established to help professional technicians keep pace with the latest vehicle technologies. State-of-the-art Garage Gurus training centers have opened in 12 major North American markets. The network provides onsite, online and on-demand training developed and led by ASE-certified “Gurus,” and operates a fleet of “Gurus-On-The-Go” product technology vans that visit thousands of automotive service locations.

To learn more about the scholarship program and Garage Gurus network, please visit www.FMGarageGurus.com. To speak with our team about any upcoming training course, call us toll-free at 888-771-6005. To ask a technical question, simply call our Gurus Tech Hotline at 800-325-8886.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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