University Of The Aftermarket Foundation Announces 135 Scholarship Recipients For 2016-'17 Academic Year

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University Of The Aftermarket Foundation Announces 135 Scholarship Recipients For 2016-’17 Academic Year

Scholarships totaling $175,000 have been awarded to students working either to become a mechanical, collision or heavy-duty repair professional or who are pursuing a business or engineering degree that will lead to a career in the automotive aftermarket.

Counterman Staff
By Counterman Staff
Published:

university-of-the-aftermarket-foundationBETHESDA, MD. — The University of the Aftermarket Foundation has awarded 135 students with scholarships for the 2016-17 academic year, it was announced today by Tim Lee, MAAP, chairman of the University of the Aftermarket Foundation.

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“It’s exciting to see that so many young, talented individuals are working very hard to pursue a career in the auto care industry,” said Lee. “With the rising cost of education, we are very pleased that the University of the Aftermarket Foundation can assist these students, and others, to achieve their academic goals.”

Scholarships totaling $175,000 have been awarded to the following students working either to become a mechanical, collision or heavy duty repair professional or who are pursuing a business or engineering degree that will lead to a career in the automotive aftermarket. The recipients attend or will attend a two-year vocational/technical college or a four-year college or university and will each receive a $1,000 – $2,000 award to advance their education.

Adam Jensen, Wisconsin Rapids, Wis.

Ahmad Abu Ghalyoun, Wheeling, Ill.

Aldin Bise, Peck, Kan.

Alejandro Olivo, Ludowici, Ga.

Alexander Fischer, Lockport, N.Y.

Alyson Lippincott, San Antonio, Texas

Amaniel Marrero, Kissimmee, Fla.

Andrew Erickson, Rolling Meadows, Ill.

Andrew Golfos, Daphne, Ala.

Andrew Muntz, Cass City, Mich.

Angel Segura, Spring Valley, Calif.

Anthony Wendlandt, Paynesville, Minn.

Autsin Fisher, Melbourne, Fla.

Austin Nelson, Higbee, Miss.

Autsin Odom, Cuyahoga Falls, Ohio

Austin VanNoort, Canton, S.D.

Benjamin Smith, Medical Lake, Wash.

Bodhi Hannert, Salina, Kan.

Brad Lyons, Avonmore, Pa.

Brandt Etheridge, Hampshire, Ill.

Brett Norsworthy, Monroe, La.

Brooke Peckham, Rockford, Mich.

Byeong Min, Upland, Calif.

Caleb Cartmell, Honesdale, Pa.

Cheale Clemans, Canon City, Colo.

Chris Hughes, Eugene, Ore.

Christian Penso, Katy, Texas

Christopher Holloway, Saint Charles, Ill.

Christopher Reynolds, Gloucester, Va.

Christopher Silvas, Corpus Christi, Texas

Christopher Troupe, Lee’s Summit, Miss.

Christopher Wells, Ashland, Ky.

Cody Broering, New Weston, Ohio

Cotdell Bennett, Bronson, Mich.

Dakota St. John, Novi, Mich.

Dallas Stoker, Layton, Utah

Dalton Johnson, Union Grove, N.C.

Dalton Wood, Fort Morgan, Colo.

Daniel Moreno, La Mesa, Calif.

David De Los Santos, Gainesville, Fla.

Davison Emery, Goshen, Ind.

Dawson Adams, Noctor, Ky.

Derek Williams, College Place, Wash.

Deveri White, Fairfax, Va.

Devon Oslund, Slinger, Wis.

Dillon Brown, Salem, S.C.

Doris Kotori, Wixom, Mich.

Dylan Gardner, Castle Rock, Colo.

Elizabeth Niemi, Howell, Mich.

Eric Taylor, Spanaway, Wash.

Ethan Daniel, Boston, Mass.

Gary Gilmore, Tahlequah, Okla.

George Williamson, San Jose, Calif.

Gilbert Rodriguez, Cedar Grove, N.J.

Jacob Crum, Columbia, Miss.

Jacob Zelasko, Elma, N.Y.

James Collins, Campton, Ky.

James Howell, Cochran, Ga.

Jason Gozdecki, Portland, Ore.

Jason Otto, St. Thomas, Miss.

Jaxen Stewart, Council Grove, Kan.

Jed Cawley, Layton, Utah

Jenny Wong, Los Angeles, Calif.

Jon Erickson, Andover, Minn.

Jonathan Fairbanks, Onaga, Kan.

Jordan Garcia, Rancho Cucamonga, Calif.

Jordan Nelson, Denver, Colo.

Jose Juan Pearson, Moulton, Ala.

Joseph Burger, Pearl City, Hawaii

Joshua Canuto, Waterflow, N.M.

Joshua Witt, Saul Village, Ill.

Kasey Ayres, North Kansas City, Miss.

Katherine Dooley, Linwood, Mich.

Kendall Clemons, Wytheville, Va.

Kevin Rigby, Lowell, Fla.

Kyle Petersen, Mahopac, N.Y.

Kyle Tamburro, Hawthorne, N.J.

Kyson Filiaga, Ogden, Utah

Laura Philipp, Pinconning, Mich.

Levi Peterson, Johnstown, N.Y.

Logan Riesterer, Pittsford, Vt.

Mark Powers, Marcus Hook, Pa.

Matthew Bisbee, Orr, Minn.

Matthew George, Crowley, Texas

Matthew Walsh, Starkville, Miss.

Matthew Yurinich, Phillips, Wis.

Michael Cline, Springfield, Miss.

Michael McGinnis, Tappan, N.Y.

Miranda Meyers, Oakland, Calif.

Nathan Day, Plymouth, Ind.

Ngoc Hua, Alhambra, Calif.

Nicholas Napravnik, Gilbert, Ariz.

Noah Rivera, Uniontown, Ohio

Owen Braun, Fulton, N.Y.

Patrick Williams, Breinigsville, Pa.

Paul Bouras, Makanda, Ill.

Pferd Kennedy, Humble, Texas

Rich Dao, Columbia, Miss.
Robert Cashman, Menifee, Calif.

Robert Edington, Hesperia, Calif.

Robert Judy, Shanks, W.Va.

Robert Noe, Norridgewock, Maine

Robert Osborne, Mabank, Texas

Ruben Morales, Laredo, Texas

Ryan Bucci, Pittsburgh, Pa.

Ryan Henderson, Sussex, N.J.

Samuel Avila, Hialeah, Fla.

Schuyller Nagorski, Tacoma, Wash.

Sean Kimble, Clayton, N.C.

Seth Carstens, Aloha, Ore.

Shannon Holsten, Stover, Miss.

Sina Eslami Amir Abadi, Seattle, Wash.

Steven Tate, McMinnville, Tenn.

Sy Seley, Bonifay, Fla.

Taeus Janssen-Madden, Olympia, Wash.

Talon Owens, Mesa, Ariz.

Tanner Burdick, Albany, Ore.

Tegan Wiggins, Spokane, Wash.

Tom Vu, Garden Grove, Calif.

Travers Brito, Nashua, N.H.

Travis Burrows, Brownfield, Maine

Trevor Grubb, Ellsworth, Iowa

Tura Ruel, East Montpelier, Vt.

Tyler Bishop, Mentor, Ohio

Tyler Brown, Albertville, Minn.

Tyler Hommerding, Saint Joseph, Minn.

Tyler Hottle, Preston, Md.

William Hill, Wingate, N.C.

Willie Perry, North Wilkesboro, N.C.

Wyatt Hatcher, Covina, Calif.

Yenifer Osorio Lazaro, Annandale, Va.

Zachary Baker, Strasburg, Va.

Zachary Jones, Sheridan, Ark.

Zachary Morgan, Wenonah, N.J.

Zachery Miller, Heflin, Ala.

In addition to the above named recipients, the University of the Aftermarket Foundation also awards named scholarships on behalf of a variety of individuals and organizations. To learn more or apply for a scholarship, visit www.UofAFoundation.com.

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Customer service should be your number one priority, and it all starts with the greeting.

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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