Advance Auto Parts Names GRI Engineering & Development As 2016 Vendor Of The Year

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Advance Auto Parts Names GRI Engineering & Development As 2016 Vendor Of The Year

In all, Advance honored five companies.

Counterman Staff
By Counterman Staff
Published:

ROANOKE, Va. – Advance Auto Parts presented its 2016 Vendor of the Year awards during the company’s annual vendor summit held this week. Advance honored five companies, including GRI Engineering & Development LLC, which received the prestigious recognition as Advance’s 2016 Vendor of the Year. Additional vendor partner awards included:

Related Articles

·         Commercial Excellence Vendor of the Year – CARDONE Industries

·         DIY Excellence Vendor of the Year – Valvoline

·         Superior Availability Vendor of the Year – Dorman Products, Inc.

·         Supply Chain Reliability Vendor of the Year – TRICO Products

2016 Vendor of the Year GRI Engineering & Development provides Advance with quality parts and solutions for its line of brake pads and brake products, and was also selected for delivering exemplary customer support, and providing industry-leading testing and product management. The Vendor of the Year Award was presented to Steve Wang, founder and CEO of MAT Holdings Inc., at an annual awards dinner, which opened the 2016 Advance Auto Parts vendor summit.

“The five partners honored with our Vendor of the Year awards make possible Advance’s commitment to get the right part at the right time to every customer,” said Charles Tyson, executive vice president, merchandising, marketing and replenishment for Advance Auto Parts. “The quality products and services provided by each of these organizations make them industry leaders and integral business partners for Advance.”

GRI has partnered with Advance on brake products for more than a decade, and has received the Commercial Excellence award in previous years. The 2016 Commercial Excellence Vendor of the Year, CARDONE, was recognized for innovative category management, excellent field team support and delivering quality products that commercial customers trust.

Valvoline received the DIY Excellence Vendor of the Year award for advancing motor oil strategy through analytics, while Dorman was honored as the Superior Availability Vendor of the Year for first-to-market successes and expanded coverage offerings to benefit customers across the country. This is the second year in a row that Dorman has received the Superior Availability Vendor of the Year award from Advance.

TRICO Products Corp., a global leader in wiper blade technology, received the Supply Chain Reliability Vendor of the Year award for its superior planning and management of weather-dependent product availability.

For more information about quality parts and services available from Advance, visit AdvanceAutoParts.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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