Do-Not-Sell Master List Gives AAM Group Distributors A Central Resource For Enforcing Sales Compliance

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Do-Not-Sell Master List Gives AAM Group Distributors A Central Resource For Enforcing Sales Compliance

The list gives member warehouse distributors a single reference for identifying sellers who violate MAP and unilateral pricing policies.

Counterman Staff
By Counterman Staff
Published:

aam-groupJOHNSON CITY, Tenn. — The AAM Group, the largest program distribution group in the SEMA marketplace, has begun internally publishing a Do-Not-Sell Master List that consolidates dozens of do-not-sell lists created by sponsoring AAM Group vendors. The list gives member warehouse distributors a single reference for identifying sellers who violate MAP and Unilateral Pricing policies.

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The consistently formatted resource, available in either an Excel or a comma-separated value (CSV) file, is sortable by vendor, seller name, and various location data—helping WDs filter retailers that have been disqualified from purchasing a particular brand’s products and bolstering the aftermarket industry at all levels of commerce. The list’s inclusion of addresses, where available, can additionally help identify violators who use multiple business aliases to cloak their purchases. WDs access the Do-Not-Sell Master List through AAM’s Insight™ account system and the DMS (Document Management System) portal.

“AAM and its members appreciate and support our manufacturing partners’ efforts to build value and profitability with their brands,” said AAM President Tim Odom. “We implemented the Do-Not-Sell Master List concept to address the challenges of managing multiple lists submitted across formats such as PDFs, Word and Excel documents, HTML files, and others. In addition, the continually aggregated resource ensures the most current compliance data possible for referencing member sales teams.”

Automotive Accessories Marketing USA Inc. (The AAM Group) is the largest distribution group in the Specialty Equipment Market Association (SEMA) marketplace. Now in its 29th year, the corporation was founded by eight high-performance warehouse distributors that sought to achieve cooperative scaled purchasing and marketing advantages. The AAM Group now counts 24 member-companies operating 35 distribution centers throughout North America.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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