Arnott Introduces New Rear Shock For '05-'11 Mercedes-Benz ML-Class And '07-'12 GL-Class

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Arnott Introduces New Rear Shock For ’05-’11 Mercedes-Benz ML-Class And ’07-’12 GL-Class

The shock retails for $359 and is backed by Arnott's Limited Lifetime Warranty in North America and the European Union. A detailed Installation Manual is available for download.

Counterman Staff
By Counterman Staff
Published:

arnott-sk-2867MERRITT ISLAND, FL — Arnott Air Suspension Products — the leader in aftermarket air suspension parts and accessories — announces the introduction of a new aftermarket Rear Shock Absorber for the 2005 to 2011 Mercedes-Benz ML-Class (W164 Chassis) and the the 2007 to 2012 GL-Class (X164 Chassis), both with AIRMATIC and Adaptive Damping System (ADS).

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Arnott Part Number SK-2867 fits the rear left or right side and replaces OE Part Numbers A1643201131, A1643202131, A1643202831, A1643203131, A1643200731, A1643202031, A1643202731, and A1643203031.

Gas-Filled Shock Absorber SK-2867 for the Mercedes-Benz Is Custom-Tuned To Provide An OE-Like Ride

The Arnott shock replaces the worn OE shock and includes a sensor to bypass and turn off ADS dashboard warning lights. Arnott assembles and packages these replacement shocks in the U.S. Arnott suggests these shocks be replaced in pairs.

The shock retails for $359 and is backed by Arnott’s Limited Lifetime Warranty in North America and the European Union. A detailed Installation Manual is available for download.

Product Features:

  • Custom-Tuned for an OE-Like Ride
  • Replaces OE Shock without any modifications
  • Designed & Assembled in the USA
  • Protective Dust Boot
  • Limited Lifetime Warranty

Many Additional Aftermarket Innovations for the Mercedes-Benz
The featured new Shock Absorber is just one of many high-quality, cost-effective suspension solutions for Mercedes-Benz owners concerned about failing OE air suspension parts leaving them stranded with expensive and recurring maintenance problems. ‘The Arnott Advantage’ includes an impressive array of additional, innovative new and remanufactured aftermarket replacement parts for Mercedes-Benz vehicles.

Arnott Air Suspension aftermarket solutions for the Mercedes-Benz can be reviewed Here.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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