Bosch To Showcase Innovative Mobility Solutions At AAPEX Booth No. 5041

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Bosch To Showcase Innovative Mobility Solutions At AAPEX Booth No. 5041

Bosch exhibit to highlight how the company is shaping the future of “Connected. Automated. Electrified.”

Counterman Staff
By Counterman Staff
Published:

BROADVIEW, Ill. – Robert Bosch LLC, leading manufacturer and supplier to original equipment manufacturers (OEMs) and the independent aftermarket, will once again exhibit its automotive parts and service solutions at the Automotive Aftermarket Products Expo (AAPEX), taking place from November 1-3, 2016, at the Sands Expo and Convention Center in Las Vegas. The Bosch booth (#5041) will feature interactive presentations and demonstrations, industry experts and product displays.

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Anchoring the booth will be the Bosch augmented reality demonstration, showcasing the latest innovation in training and repair, which can benefit both service writers and technicians alike. Augmented reality presentations/demonstrations are scheduled for:
• Tuesday, November 1st: 9:30am, 10:30am, 2:30pm, 3:30pm
• Wednesday, November 2nd: 9:30am, 10:30am, 2:30pm, 3:30pm

While at the booth, visitors will want to be sure to stop at the interactive Bosch aftermarket product display, featuring key components, including the latest line added to the Bosch portfolio – Steering Systems. Talk to Bosch product specialists to discover how many of these components are now being engineered to accommodate “Connected. Automated. Electrified.” vehicle technologies.

Elsewhere at the booth, new tools and equipment across the Bosch, OTC and Robinair brands will also be on display. Among the tools showing will be a heavy duty diagnostic scan tool from Bosch, a variety of professional specialty tools from OTC and the latest from Robinair, the most efficient line of mobile A/C recovery machines in North America.

“In offering a strong portfolio of products, interactive demonstrations and expert product representatives at AAPEX, Bosch demonstrates its unique position to put the parts, tools and training needed to service today’s vehicles – and tomorrow’s – directly into the hands of automotive professionals all across the globe,” said Enrico Manuele, regional president, Bosch Automotive Aftermarket North America. “A visit to the Bosch booth at AAPEX will further the realization that Bosch is a true pioneer in innovation, quality, value and profitability to the industry.”

For more information on Bosch at AAPEX, visit https://www.boschautoparts.com/en/industry-week.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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