Epicor To Preview Timesaving New Graphical eCatalog At AAPEX

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Epicor To Preview Timesaving New Graphical eCatalog At AAPEX

Next-generation PartExpert eCatalog enables users to identify right replacement parts faster through image-based interface.

Counterman Staff
By Counterman Staff
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epicor-logoAUSTIN — Epicor Software Corp., a global provider of industry-specific enterprise software to promote business growth, will preview at this week’s Automotive Aftermarket Products Expo (AAPEX) in Las Vegas, Nevada, a next-generation, graphical electronic catalog (eCatalog) that will enable users of all skill levels to more quickly and easily find the right replacement parts for virtually any repair. Epicor is the premier provider of product and application reference data and other research tools used by distributors, service providers, and consumers. Free demonstrations of the new Epicor eCatalog are available in the company’s AAPEX booth No. 2238 at the Sands Expo and Convention Center.

Developed in collaboration with a group of leading automotive parts and service professionals, the new Epicor graphical interface enables users to more quickly identify and validate desired aftermarket and original equipment (OE) components, as well as all related parts, for a given application. For example, a user researching steering and suspension components for a late-model foreign nameplate vehicle has the options of displaying an image of the part or a diagram featuring hot links to multiple components within a system. The latter approach enables the user to more quickly visualize the location and design of the part along with other related parts. The hot links embedded within each diagram offer single-click access to detailed information — including OE and aftermarket part numbers and product image — for each part.

“This invaluable new interface will extend well beyond the functionality of existing OE graphical catalogs while retaining and refining the best features of our industry standard Epicor LaserCat 3 catalog product,” said Scott Thompson, vice president, automotive, analytics, and content, Epicor Software. “It will help make every user — whether a seasoned veteran or a relative newcomer to the parts and service industry — more effective in any selling situation.”

The new graphical interface is linked to the industry-leading Epicor PartExpert replacement parts data set, which includes nearly 11 million parts representing approximately 7,800 product lines. Also integrated with the new graphical interface will be each of the value-added product research tools now available with a PartExpert eCatalog package.

To learn more about the graphical eCatalog and other Epicor PartExpert products and services, please visit the company’s exhibit #2238 at the Automotive Aftermarket Products Expo (AAPEX) in Las Vegas, call Epicor toll-free at 888.463.4700, or email [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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